Logistics & Customer Operations Specialist - Circular Supply Chain | Remote

German American Chambers of Commerce; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks a full-time Logistics & Customer Operations Specialist to manage logistics and customer operations remotely. The ideal candidate will ensure smooth logistics processes while maintaining excellent client relations, contributing to the company's expansion in the U.S. The role offers a blend of logistics coordination and customer service, focusing on efficient and sustainable solutions.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

401(k) Retirement Plan with company match

Generous Paid Time Off (PTO)

100% remote work with flexible hours

Unique onboarding program including a trip to headquarters

Qualifications

• 2-4 years of experience in logistics coordination or customer-facing roles.
• Bachelor’s degree preferred; equivalent practical experience considered.
• Fluency in English required; German is a plus.

Responsibilities

• Key point of contact for clients; manage logistics operations.
• Coordinate container returns and inventory levels.
• Handle customer communications and order management.

Skills

Communication

Problem-solving

Organization

Attention to detail

Customer-first mindset

Education

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration

Tools

Microsoft Office Suite (Excel)

Transport Management System (TMS)

Job description

Position: Logistics & Customer Operations Specialist (full-time)

Location: Remotely - Eastern/Central Time Zone (Chicago ideal)

Please note: As part of our standard recruitment process, the company name is withheld in the initial job posting. Full details will be provided to selected candidates.

Our client is a fast-growing logistics company that helps manufacturers in the food, hygiene, and pharmaceutical sectors move products more efficiently and sustainably. Rather than relying on disposable packaging, this company provides reusable transport containers as part of a circular logistics model — including delivery, tracking, cleaning, and recovery services. After successfully launching in Europe, the company entered the U.S. market a few years back and is now expanding its operational presence to support a growing customer base across the Midwest, Northeast, and Southern U.S.

Position Summary:

This role combines core responsibilities in both logistics’ operations and customer support, placing you at the heart of their U.S. business. As the Logistics & Customer Operations Specialist, you’ll be the key point of contact for clients, manage day-to-day logistics operations, coordinate container returns, and help keep everything running smoothly behind the scenes. You’ll work closely with transport partners, depots, and internal teams, taking ownership across order management, inventory, data accuracy, and customer communication.

This role is ideal for a proactive problem-solver who thrives on ownership and is excited to make a tangible impact on our US growth story.

What You'll Be Doing:

Logistics & Inventory Coordination:

• Monitor inventory levels and resolve discrepancies with customers and depots.

• Coordinate national and international freight, optimizing transport without pallet swaps.

• Communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships.

Customer & Order Management:

• Serve as the main contact for contract customers via phone and email (no sales calls).

• Manage the full order process, from intake to container returns, ensuring smooth operations.

• Handle claims and resolve customer issues efficiently.

• Maintain accurate master data and manage invoicing and credit processes.

Internal Collaboration & Improvement:

• Collaborate with production, logistics, sales, and quality teams.

• Support continuous improvement by driving quality through customer and vendor interactions.

What you bring to the Table:

• Experience: 2-4 years of experience in logistics coordination, supply chain operations, or a customer-facing role within the logistics industry.

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Equivalent practical experience will also be considered.

• A customer-first mindset with excellent communication and problem-solving skills.

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

• Detail-oriented with a knack for ensuring data accuracy.

• Proficiency in the Microsoft Office Suite, particularly Excel.

• Experience with an ERP system or a Transport Management System (TMS) is a strong plus.

• Fluency in English is required. German language skills are a significant advantage but not mandatory.

What the Company Offers:

• A permanent, full-time position in a stable, internationally growing company.

• Comprehensive benefits package including company-paid medical, dental, and vision insurance for the employee.

• A unique onboarding program, including a trip to our European headquarters to meet the global team and immerse yourself in our culture.

• Generous Paid Time Off (PTO): We believe in work-life balance and offer a comprehensive PTO policy.

• 401(k) Retirement Plan: With a generous company match to help you save for the future.

• 100% remote work with flexible hours—no shift work or weekend duties.

• Modern IT equipment and a supportive international work culture.

• A long-term growth opportunity in a key role as part of their US expansion.

Our Client is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.