Logistics Coordinator, Tues-Sun 2:30pm-11pm EST ( Remote local to Miami )

655 MNX GLOBAL LOGISTICS CORP; Miami (FL); Hybrid; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Flexible schedule

Remote work during training

Job summary

UPS Healthcare Precision Logistics in Miami, FL is seeking a customer service professional to handle incoming requests by phone, email and web, with urgency and attention to detail.

You will use MNX's logistics platform to monitor shipments and communicate with customers and agents in a professional manner while aiming to meet team metrics. Training is required, with ongoing development in a fast-paced environment.

Qualifications

• At least 1 year of customer service experience.
• High school diploma or GED required.
• Proficiency in Microsoft Word, Excel, Outlook and data entry; typing 30 WPM.
• Knowledge of US and world geography and time zones preferred.
• Call center experience preferred.
• Strong communication, customer service and organizational skills.
• Able to work in a fast-paced, demanding environment.
• Flexible with the ability to work additional hours as needed.

Responsibilities

• Handle incoming customer requests via phone, email and website with urgency and attention to detail.
• Using MNX's logistics platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries.
• Communicate with customers and agents in a professional and courteous manner.
• Meet required team metrics.
• Stay current on all required training.

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Work Location:

This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role. Candidates must be able to commute when on-site work resumes.

What you will do:

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

What you bring:

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Shift / Hours:

Tuesday - Saturday from 2:30 PM - 11:00 PM EST

Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Equal Opportunity Statement:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Other Criteria:

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.