Logistics Coordinator, Tues-Sun 2:30pm-11pm EST ( Remote local to Miami )

UPS; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UPS Marken, the clinical and advanced therapy arm of UPS Healthcare Precision Logistics, is hiring a Customer Service Associate. The role starts temporarily remote and will move to the Miami, FL office without changing responsibilities or reporting structure.

You will handle customer requests via phone, email and website, use MNX's logistics platform, and meet team metrics while completing training Mon-Fri for 3-4 weeks. Shifts Tue–Sat, 2:30 PM–11:00 PM EST.

Qualifications

• At least 1 year of customer service experience.
• Time management skills required.
• High school diploma or GED required.
• Proficiency in Word, Excel, Outlook, and data entry at 30 WPM.
• Geography and time zones knowledge preferred.
• Call Center experience preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to work in a fast-paced environment.
• Flexibility to work additional hours as needed.

Responsibilities

• Handle incoming customer requests via phone, email and website with urgency.
• Process, monitor, and manage critical customer shipments using MNX platform.
• Communicate with customers and agents professionally.
• Meet required team metrics.
• Stay current on required training.

Skills

Customer service

Time management

Data entry

MS Word

MS Excel

MS Outlook

Typing 30 WPM

Geography knowledge

Call Center

Education

High school diploma or GED

Tools

MNX platform

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Work Location

This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role.

Candidates must be able to commute when on-site work resumes.

What You Will Do

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

What You Bring

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Shift / Hours

Tuesday - Saturday from 2:30 PM - 11:00 PM EST

Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks.

This position will start out remote but will transform into a fully in office role.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.