Logistics Coordinator | Tues-Sat, 12pm - 9pm

Expeditors International; Tennessee; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Health plan (medical, prescription, rX

Life insurance and long-term-disabilty

401(k) Retirement Savings Plan (US)

Employee stock purchase plan

Training and personnel development

Job summary

Expeditors International is seeking a Logistics Coordinator to identify and understand customer transportation needs. Your role includes receiving, booking, and scheduling orders to ensure timely movement of freight and information, with a focus on service quality and problem solving.

You will build relationships with customers and carriers, manage shipments from pickup to delivery, and ensure accurate data entry while complying with SOPs and regulatory requirements.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and transportation management systems.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Build relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Follow customer-specific SOPs.
• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.
• Follow credit approval processes to minimize financial risk.
• Consistently meet deadlines and service commitments.
• Demonstrate strong attention to detail and organizational skills.
• Support continuous process improvement initiatives.
• Collaborate effectively with team members and other departments.

Skills

Customer service

Logistics coordination

Organization

Time management

Verbal and written communication

MS Office

Tools

Transportation management systems

Job description

• Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Key Responsibilities

Customer Service

• Provide exceptional customer service for internal and external customers.
• Build strong relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Follow customer-specific standard operating procedures (SOPs).

Operations

• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.
• Follow credit approval processes to minimize financial risk.

Performance Expectations

• Consistently meet deadlines and service commitments.
• Demonstrate strong attention to detail and organizational skills.
• Support continuous process improvement initiatives.
• Collaborate effectively with team members and other departments.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and transportation management systems.

Core Competencies

• Exceptional Customer Service
• Job Execution
• Reliability
• Communication
• Adherence to Expeditors Cultural Attributes

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunitydoes notsponsor work visas and hasnorelocation assistance.

All your information will be kept confidential according to EEO guidelines.