Logistics Coordinator - Transcon

Expeditors; Folcroft (Delaware County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in supply chain management is seeking dedicated logistics professionals to join their dynamic Transcon Department. In this role, you'll ensure the efficient movement of freight while delivering exceptional customer service. Collaborate with a talented team to optimize operational efficiency and maintain strong relationships with customers and service providers. This position offers a unique opportunity to grow within a Fortune 500 company known for its commitment to employee development and retention. If you have a passion for logistics and are ready to make a meaningful impact, this is the perfect opportunity for you.

Benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Qualifications

• Bachelor's degree required with strong interpersonal and organizational skills.
• Proficient in customer service and computer skills.

Responsibilities

• Ensure timely and accurate movement of freight while providing exceptional customer service.
• Coordinate pickups and deliveries, ensuring compliance with regulations.
• Monitor active shipments and maintain communication with customers.

Skills

Interpersonal Communication

Customer Service

Organizational Skills

Computer Skills

Education

Bachelor's Degree

Job description

Company Description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

• Ensure efficient, cost effective and timely cargo movement
• Consolidate and route shipments based on profitability and customer expectations
• Coordinate pickups and deliveries of location shipments
• Ensure accurate and timely data entry into our operational system
• Follow up on and monitor active shipments for key shipment milestones
• Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities
• Ensure accurate and timely customer and service provider billing
• Interact with our customers in coordinating appointments, providing milestone updates and troubleshooting.
• Contribute to maintaining good relationships with service providers, customers and other Expeditors departments/offices
• Meet compliance at all times with regulations internal and external in accordance with government regulations
• Understand department process flow, and look for best practices to improve operational efficiency and productivity
• Ensure all customers' standard operating procedures are in place and properly documented
• Meet KPI standards in accordance with the Company’s procedures
• Effectively manage all communication - timely responses to emails and phone requests (internal and external)
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

Knowledge/ Skills:

• Bachelor's degree
• Interpersonal / Communication
• Customer Service
• Pro-active, strong organizational skills.
• Great computer skills
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• HOURS: 9:30 am - 6:30 pm

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus