Logistics Coordinator Support and Training

Nri 3pl; Ontario (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

NRI is seeking a Logistics Coordinator Support and Training in Ontario, CA. You will own shipments for pick-ups and delivery, support routing in each facility, and train the routing team while keeping SOPs current in SharePoint.

You will work with Vendor Compliance on audits and chargebacks, communicate across levels, and help ensure accurate shipping and customer service in a fast-paced environment.

Qualifications

• Must have 6+ months of experience as a Logistics Coordinator.
• Proficient with Microsoft Office, including Outlook, Excel, Teams, and OneDrive.
• Comfortable learning TMS carrier systems, programs, portals and WMS.
• Able to lift up to 50 lbs, stand/walk for extended periods, and work in a dynamic environment.

Responsibilities

• Works with Vendor Compliance processes to ensure shipments meet requirements.
• Provide excellent communication and support to the routing team.
• Create TMS portal credentials and maintain on SharePoint.
• Update retailer routing guides in SharePoint and maintain SOPs.
• Indentify and resolve gaps in training to minimize routing errors and chargebacks.
• Coordinate outbound shipments and ensure SLA compliance.
• Train new and existing routers in each facility.

Skills

WMS Aspire

MS Office Applications

Adaptable to changing priorities

Written communication

Tools

TMS carrier systems

SharePoint

WMS system

Job description

A Day in the Life

The Logistics Coordinator Support and Training must be a fast thinker who thrives in a fast-paced environment. This role will support NRI Operations Department through ownership of shipments for pick-ups and delivery and will provide excellent customer service to internal and external parties. This role will be responsible for training and supporting the routing team in each facility. This role will ensure all routing SOPs are current and maintained in SharePoint while supporting Vendor Compliance on audits and chargeback reviews.

A Day in the Life

The Logistics Coordinator Support and Training must be a fast thinker who thrives in a fast-paced environment. This role will support NRI Operations Department through ownership of shipments for pick-ups and delivery and will provide excellent customer service to internal and external parties. This role will be responsible for training and supporting the routing team in each facility. This role will ensure all routing SOPs are current and maintained in SharePoint while supporting Vendor Compliance on audits and chargeback reviews.

What does success look like in this role?

The ideal candidate has effective communication and interaction across all levels of the organization including clients. Must be able to multitask, shift priorities as needed, and work independently but also embrace collaboration and working within a dynamic, positive, and energetic team.

The Following Schedule Is Available For This Role

Monday-Friday, 8:00am-4:30pm

Starting Pay Range

$21.00 - $30.00/hr

Location

1950 S. Vintage Ave, Ontario, CA 91761

All About You

What You’ll Bring to the Role:

• Proficient technical capabilities, inclusive of tier one WMS experience (Aspire).
• Proficiency in MS Office Applications
• Has the ability to be flexible and adapt to changing priorities.
• Decisions have a critical effect on the organization’s reputation, team members, client services, policies, or operations.
• Written communication

The Must Haves

• Must have 6+ months of experience as a Logistics Coordinator
• Proficient with Microsoft Office, specifically Outlook, Excel, Teams, and One Drive
• Must be comfortable with learning TMS carrier systems, programs, portals and WMS
• Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.

Things You Will be Doing

Compliance

• Works with Vendor Compliance processes, policies, and procedures to ensure compliances on all shipments are followed.
• Ensure excellent communication and support to the routing team.
• Create TMS portal credentials and maintain on Sharepoint
• Update and maintain retailer routing guide to sharepoint
• Resolving gaps in training to minimize routing errors and chargebacks.
• Updates routing WMS/TMS SOPs /Summaries

Operation Shipping

• Ensures all outbound shipments are processed and routed according to Client and Customer requirements/needs and within compliance and Service Level Agreement (SLA).
• Train new and existing routers in each facility.
• Schedules and monitors pickup. Reschedule missed pick-ups.
• Coordinates shipment cancellations and changes.
• Create Shipping Label/Bill of Landing (UPS, FedEx, USPS and other Common Carrier).
• Route all Collect / 3rd party orders adhering to Retailer Routing compliance guidelines.
• Follow up daily with carrier appointments.
• Maintain Recap reports/manifests to ensure accuracy when carrier pick-ups occur.
• Investigation and follow up on all freight scenarios that involve lost or damaged product via a carrier.
• Provides carrier information and updates to all internal contacts.
• Organizes and files all BOL's according to vendor and ship date.
• Ensures all manual shipment confirmations are sent to clients daily.
• Documents and resolves issues between carriers and vendors.
• Quote shipping rates on a regular basis to ensure best economical shipping method.
• Consolidate and summarize shipment requirement of Customers' requests.
• Ensures dangerous goods are shipped according to DG standards.
• Ensures Custom Retailer carton labels are generated/applied w/compliance placement.
• tracking and tracing shipments internationally and domestically when necessary.
• Performs other duties as requested.

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.