Logistics Coordinator - Lead (NE)

Syncreon; Palmetto (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

DP World in Palmetto, GA is seeking a Logistics Coordinator Lead to manage customer orders, escalations, and reporting across the life cycle of orders. You will collaborate with Key Account control tower staff and ensure timely, accurate KPI-driven performance.

Responsibilities include processing orders via the internal system (EDI or manual), coordinating inbound and outbound operations, and communicating with customers and stakeholders.

Qualifications

• Customer service background in logistics or planning.
• Strong Excel skills with VLOOKUPs and Pivot Tables a plus.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build close working relationship with Key Account control tower staff.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly.
• Apply scheduling, planning, and coordination activities to support product inbound and outbound operations.
• Communicate with customers and stakeholders.
• Process order setup via internal system including EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPIs.
• Other duties as assigned.

Skills

Customer service

Logistics planning

Excel

Tools

EDI

Internal system

Job description

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Are you a proactive person who enjoys solving problems and formulating ideas to make a difference for your company? Then an Logistics Coordinator Lead is the position for you! Here at DP World, Palmetto, you will have the authority to change, develop and expand our organization.

About the Role

How you will contribute

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, stress induced changing environment.
• Ability to multiitask effectively

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Nearest Major Market: Atlanta
Job Segment: Logistics, Supply Chain, Supply, Operations