Customs Brokerage Agent

Expeditors

Savannah (GA)

On-site

USD 45,000 - 65,000

Full time

25 hours ago

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Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors in Savannah, GA is seeking a detail-oriented Customs Brokerage Specialist to support timely import/export shipments. You will handle documentation, data entry, billing, and ensure compliance with OPS and customer requirements.

The role emphasizes accuracy, KPI attainment, collaboration across teams, and ongoing training. Candidates should have a Bachelor's degree or equivalent and 2 years of customs/brokerage experience, plus MS Office skills.

Qualifications

Bachelor's Degree or equivalent experience is required
2 years Customs Brokerage/Compliance experience preferred
Proficient in MS Word, Excel and PowerPoint; typing 45 wpm

Responsibilities

Timely and Accurate Shipment Processing
Timely and Accurate Data Entry into operating systems
Timely and Accurate Billing and Accounting
Ensure timely customs clearance of shipments and compliance with OPS and regulations
Monitor customs clearances and communicate with customers
Meet KPI standards and improve department processes

Skills

Strong communication skills

Strong organizational skills

Attention to detail

Ability to work under pressure

Process oriented

Education

Bachelor's Degree or equivalent experience

2 years Customs Brokerage/Compliance experience preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

20,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems

Job Description

Major Duty and Responsibilities

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Operations:

Receive documents.
Prepare customs entries in Exp.o Customs.
Understand the elements of the Import & export customs SOP.
Ensure accurate and timely data entry into operating systems from LOG to DLV.
Ensure timely customs clearance of shipments.
Monitor customs clearances and communicate with Customers.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Meet and maintain KPI standards, as per department goals and metrics.

Expeditors Key Performance Expectations

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees)).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications

Education and Experience