Logistics Coordinator (Bike Fleet & Sales)

Trek Travel; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible Spending Accounts (FSA)

6 weeks paid parental leave

401(k) with company match

Employee discounts

Job summary

Trek Travel in Madison, WI is seeking a Logistics Coordinator to enhance our North American bike operations and sales program. The candidate will manage bike sales, support logistics, and maintain operations for maximum guest satisfaction.

This fast-paced role involves collaboration across teams, a strong focus on customer service, and a hands-on approach to bike fleet management. Join Trek Travel for competitive benefits and a vibrant company culture.

Qualifications

• 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM).
• Strong English communication skills and customer service.
• Ability to lift and move bikes and equipment (up to 100 lbs.).
• Valid driver’s license with a passport for travel.

Responsibilities

• Manage bike and equipment sales, including webstore administration.
• Coordinate daily operations with North American Logistics Manager.
• Maintain bike fleet and support field mechanical issues.
• Support tracking and reporting using Excel and Power BI.

Skills

Bike mechanic experience

Customer service skills

Attention to detail

Communication skills

Tools

Excel

Power BI

NetSuite

Job description

Trek Travel provides global cycling, hiking, and walking vacationsofa lifetime with the goal of helping more people actively explore and experience the world.We’rehiring a Logistics Coordinator based in Madison, WI to support our North American operations and bike sales program.

This role is a hands-on position supporting bike fleet operations, equipmentlogistics, and bike sales.You’llcollaborate cross-functionally with Logistics, Marketing, and Customer Service teams to ensure smooth operations and an outstanding guest experience.

The right candidate is organized, detail-orientedand able to thrive in a fast-paced environment. They will alsopossessa thorough understanding of bike mechanics, strongcustomerserviceskills, and a passion for hospitality. This is your opportunity to join the Trek Travel team and leave your mark on our company,onthe active travel industry andonthe world at large.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

Bike Sales & Customer Support

• Manage bike and equipment sales,including webstore administration,order fulfillment, and customer communication/issue resolution
• Partner with Marketing on promotions and customer outreach
• Track and report sales performance against goals

Logistics & Inventory

• Coordinate daily operations with NA LogisticsManager
• Receive, inventory, and track equipment in inventorymanagementsystems
• Supportday-to-daywarehouse organization anduphold the standards forstocking

Bike Fleet & Equipment

• Maintain bike fleet and provide remote mechanical supportfor field issues to ensure bikes are awesome for our guests
• Assistwith loading/unloading bikes and equipment
• Box and ship bikes andequipment

Vehicles & Facilities

• Maintain company vehicles and racking systems
• Conduct annual inspections and support outfitting of vans/trailers

Reporting & Projects

• Support tracking and reporting (Excel, Power BI, NetSuite)
• Contribute to continuous improvement initiatives
• Other projects as assigned

YOU HAVE:

Required

• 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM)
• Strong customer service and communication skills(verbal and written) – Englishrequired
• High attention to detail and ability to manage multiple priorities
• Valid driver’s license,Passport to travel through the US and/or Europe
• The ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment
• Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support
• You believe in the importance of hospitality and customer service, and recognizing customers are all around.
• Youdemonstratea positive, solution-oriented mindsetand always ask “How can I help?”
• You exude fun and flexibility while contributing to the overall success of the Logistics Team.
• Takes initiative to continuously improve processes and is solution oriented.

Preferred

• Experience managing bike fleets or rental programs
• Experience with inventory or ERP systems (NetSuite, etc.)
• Spanishlanguage skills

TREK TRAVEL OFFERS:

• A fastpaced, casual,funand flexible company culture where initiative and pro-activity are highly valued
• Competitive healthcare, dental and vision
• Flexible Spending Accounts (FSA)
• 6 weekspaid parental leave
• Short Term /Long Term Disability and Life Insurance
• Competitive Paid Time Off package
• Paid Holidays
• 401(k) with company match
• Employee discounts and industry discounts

At Trek Travel, wethink outside the box, continuously improve, encourage feedback, and ‘give it all we got’,all the time, no exceptions.This is a full-time position based in our warehouse in Madison, Wisconsin, and reports to the North American Logistics Operations Manager. Interest in the active travel industry is beneficial, but not necessary.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!