Bike Fleet & Logistics Coordinator

Trek Travel; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

FSA

6 weeks parental leave

Disability insurance

Life Insurance

PTO

Holidays

401(k) with company match

Employee discounts

Industry discounts

Job summary

Trek Travel is seeking a Logistics Coordinator based in Madison, WI to support North American operations and the bike sales program. The role involves hands-on bike fleet operations, equipment logistics, and sales coordination within a fast-paced hospitality environment.

Responsibilities include webstore administration, order fulfillment, inventory tracking, and cross-functional collaboration with Marketing and Customer Service.

Qualifications

• 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM).
• Strong customer service and communication skills (verbal and written) – English required.
• High attention to detail and ability to manage multiple priorities.
• Valid driver’s license, Passport to travel through the US and/or Europe.
• Ability to lift and move bikes and equipment (up to 100 lbs.) in a warehouse environment.
• Availability Monday – Friday, with flexibility for occasional night or weekend events.

Responsibilities

• Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution.
• Partner with Marketing on promotions and customer outreach.
• Track and report sales performance against goals.
• Coordinate daily operations with NA Logistics Manager.
• Receive, inventory, and track equipment in inventory management systems.
• Support day-to-day warehouse organization and uphold stocking standards.

Skills

Bike mechanic experience

Customer service

English required

Multitasking

Warehouse operations

Tools

NetSuite

Power BI

Excel

Job description

Trek Travel is seeking a Logistics Coordinator based in Madison, WI to support North American operations and the bike sales program. The role involves hands-on bike fleet operations, equipment logistics, and sales coordination within a fast-paced hospitality environment.

Responsibilities include webstore administration, order fulfillment, inventory tracking, and cross-functional collaboration with Marketing and Customer Service.