Logistics Coordinator - 2nd Shift

Venture Logistics; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Career advancement

Generous Vacation / Paid Time Off

Paid Holidays

401K with company match from day 1

Medical, Dental, Vision

Basic and Supplemental Life Insurance

Job summary

Venture Logistics is seeking a Customer Service Representative to build and maintain strong customer relationships and respond to needs and expectations. The role centers on proactive freight booking, collaborating with planning and dispatch, and delivering reliable service in a fast-paced environment.

Primary responsibilities include updating customers, solving problems, and ensuring accurate data entry in the TMW system while maintaining consistent attendance and teamwork.

Qualifications

• Ability to work and communicate effectively with others promoting to promote a team environment.
• Listen to problems first to gain a clear understanding and provide solutions to customers.
• Thrive in a fast paced, high volume work environment.
• Learn from mistakes to improve professional skills.

Responsibilities

• Foster relationships with customers and identify opportunities for growth.
• Book freight with urgency to keep drivers moving and reduce layovers.
• Plan with the planning group to book freight in advance.
• Identify potential service failures and work with planning/dispatch to remedy issues.
• Communicate status updates to customers and provide solutions.
• Enter data into TMW system accurately and completely.
• Work with customer scorecards to improve service and meet expectations.
• Maintain regular and predictable attendance.

Skills

Team collaboration

Communication skills

Fast-paced environment

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

Monday through Friday 2:00PM to 10:00PM

POSITION SUMMARY

The Customer Service Representative is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
• Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
• Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
• Proactively identify potential service failures and work with planning and dispatch to remedy issues.
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
• Regular and predictable attendance.

Requirements

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE:

• Monitor customer trailer pools and work with the planning group to make adjustments as needed.
• Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
• Understand and monitor customer lane and volume commitments to book accordingly.
• Obtain and set pickup and delivery appointments when applicable.
• Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
• Comply with company policies and procedures and all applicable laws and regulations.
• Additional duties as assigned.

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma or equivalent.

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to work and communicate effectively with others promoting to promote a team environment. Support your coworkers.
• Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
• Thrive in a fast paced, high volume work environment.
• Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes in an effort to improve your professional skills.
• Possess basic computer skills.

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Knowledge of Microsoft Office programs such as Word and Excel is desirable.

PHYSICAL DEMANDS

• Sit at a desk and operate a computer and telephone for the majority of your shift.
• Walk the operations floor as needed to communicate with others

WORK ENVIRONMENT

• Fast paced and high volume

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

BENEFITS:

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays
• 401K with company match from day 1
• Medical, Dental, Vision
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.