Logistics Coordinator

OnTrac; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Referral Bonus Program

Paid Time Off

Employee Assistance Program

Job summary

OnTrac is seeking a Logistics Coordinator for remote work (EST). The role involves coordinating shipments, communicating with drivers, vendors, and customers, and ensuring timely delivery. Shift: 8:00pm-6:00am (TWTF).

Pay: $22-$26 per hour, experience-based. The company emphasizes empathy, problem solving, and a fast-paced environment. Responsibilities include monitoring shipments, scheduling pickups, tracking air waybills and flights, and resolving delays to maintain swift, accurate service.

Qualifications

• Must have strong attention to detail and clear communication skills.
• Ability to stay organized in a fast-paced environment with changing priorities.
• Experience in logistics, transportation, or dispatch is preferred but not required.

Responsibilities

• Communicate with customers by phone and email to respond to inquiries and review shipment documentation.
• Coordinate scheduling, pickups, and deliveries to align with customer and vendor requirements.
• Monitor active shipments and track driver updates in the operations platform.
• Develop air cargo plans, book air waybills, and monitor flights as needed.
• Identify disruptions, propose alternatives, and escalate issues with clear details.
• Support drivers and vendors to ensure timely, accurate, and reliable service.

Skills

Attention to detail

Communication skills

Organization

Adaptability

Problem-solving

Education

High school diploma or GED

Job description

OnTrac is hiring a Logistics Coordinator!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast‑paced environment, and excel at problem-solving, we encourage you to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product‑supply businesses, including five of the largest retailers in the U.S.

Location: Remote (via EST)

Shift: 8:00pm-6:00am (TWTF)

Pay: $22-$26 per hour pay varies based on experience

*The Company is not able to provide sponsorship for this position*

Employment Logistics

The Logistics Coordinator plays a key role in supporting the flow of shipments by facilitating communication between drivers, vendors, and customers. In this fast‑paced role, you’ll monitor active shipments, manage scheduling needs, track air waybills and flights, and help resolve delays to ensure products arrive quickly and safely. Success in this position requires strong attention to detail, clear communication, and the ability to stay organized while managing multiple moving parts.

Unpacking The Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

The Must-Haves

• High school diploma or GED
• Strong attention to detail and solid organizational skills
• Clear and professional communication skills (phone and email)
• Ability to work in a fast‑paced environment with frequent changes
• Industry experience in logistics, transportation, or dispatch preferred

Your Mission In Motion

• Support customer communication: Professionally communicate with customers via phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Coordinate scheduling and execution: Manage new order requests, schedule pickups and deliveries, and ensure alignment with customer and vendor requirements.
• Monitor active shipments: Track shipments in the operations platform, monitor driver updates, and ensure all status information is accurate.
• Manage air cargo operations: Develop flight plans, create air waybill bookings, track air waybills through airline cargo sites, and monitor active flights.
• Stay ahead of disruptions: Identify cancellations or diversions and develop alternate plans to maintain service continuity.
• Ensure quality and resolve issues: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.

Paving Your Way To Your Success

• You communicate clearly and professionally, building confidence with customers, drivers, and vendors.
• You stay organized and detail‑focused, managing multiple shipments and tasks with accuracy.
• You remain calm and adaptable in fast‑moving situations, adjusting plans when disruptions occur.
• You solve problems proactively, investigating delays and identifying practical solutions.
• You take ownership of your work, following through on commitments and ensuring customers receive reliable service.

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.