Customer Integration Associate

OnTrac; Kentucky; Remote; USD 67,200 - 100,800; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with公司匹

Flex vacation

Floating holidays

Paid sick leave

Paid holidays

Parental leave

Job summary

OnTrac is hiring a Customer Integration Associate to help onboard customers into company systems, coordinate setup activities, manage timelines, and document requirements. This role works with internal teams to resolve onboarding issues and ensure a smooth transition from sales to operations.

Remote options are available in states where OnTrac is authorized to employ. The position requires a Bachelor’s degree or equivalent experience, basic API/data exchange knowledge, and familiarity with CRM

Qualifications

• Bachelor’s degree or equivalent work experience.
• Basic understanding of customer integration, industry principles, and terminology.
• Knowledge of standard office software and CRM technologies.
• Basic understanding of APIs, SFTP, and data exchange processes.
• Detail‑oriented with the ability to follow structured processes and SOPs.
• Experience working with customer integrations, onboarding, or technical support preferred.
• Experience working with logistics, shipping, or supply chain platforms preferred.
• Familiarity with JSON, XML, or similar data formats preferred.
• Prior experience with integration tools or middleware solutions preferred.

Responsibilities

• Support onboarding and integration: Assist customers with installation, setup, and issue resolution throughout the onboarding process from contract signing through go‑live.
• Coordinate setup and readiness: Manage system setup, data exchange, and operational readiness activities while ensuring customer requirements are accurately documented and implemented.
• Manage timelines and customer communication: Track onboarding milestones and deliverables for multiple customers, serve as the primary point of contact for inquiries and updates, provide clear and timely status communication, set expectations, and educate customers on processes, timelines, and requirements to support long‑term success.
• Resolve onboarding challenges: Identify setup or integration issues, troubleshoot with internal teams, escalate as needed, and ensure customer concerns are handled efficiently and professionally.
• Maintain records and process alignment: Keep accurate documentation of onboarding activities, configurations, customer requirements, and integration steps while following established processes.
• Improve onboarding materials: Develop or update documentation, guides, and onboarding resources to support a consistent customer experience and process improvements.

Skills

CRM knowledge

APIs & data exchange

Problem solving

Communication

Documentation

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

OnTrac is hiring a Customer Integration Associate!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast‑paced environment, and excel at problem‑solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same‑day and next‑day delivery services in the U.S. for premier e‑commerce and product‑supply businesses, including five of the largest retailers in the U.S.

Location: Remote – This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation: The expected starting base pay range for this position is $67,200 – $84,000, with full potential base salary over a successful candidate’s tenure in the position of $67,200 – $100,800. Actual compensation will be determined based on experience, skills, internal equity, and other job‑related factors.

Employment Logistics

The Customer Integration Specialist supports the successful onboarding and integration of customers into company systems, processes, and services. This role helps ensure a smooth transition from sales to operational execution by coordinating setup activities, managing timelines, and documenting requirements. The Specialist works closely with internal teams to resolve onboarding or integration issues, provide clear customer updates, and deliver a consistent, high‑quality onboarding experience that supports long‑term customer success.

Benefits

• Medical, dental, and vision insurance
• Life and short‑ and long‑term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure‑based increases up to 160 hours
• Two floating holidays per year
• Paid sick leave*
• Six paid company holidays
• Two weeks paid pregnancy disability leave, four weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

Requirements

• Bachelor’s degree or equivalent work experience
• Basic understanding of customer integration, industry principles, and terminology
• Knowledge of standard office software and CRM technologies
• Basic understanding of APIs, SFTP, and data exchange processes
• Detail‑oriented with the ability to follow structured processes and SOPs
• Experience working with customer integrations, onboarding, or technical support preferred
• Experience working with logistics, shipping, or supply chain platforms preferred
• Familiarity with JSON, XML, or similar data formats preferred
• Prior experience with integration tools or middleware solutions preferred

Key Responsibilities

• Support onboarding and integration: Assist customers with installation, setup, and issue resolution throughout the onboarding process from contract signing through go‑live.
• Coordinate setup and readiness: Manage system setup, data exchange, and operational readiness activities while ensuring customer requirements are accurately documented and implemented.
• Manage timelines and customer communication: Track onboarding milestones and deliverables for multiple customers, serve as the primary point of contact for inquiries and updates, provide clear and timely status communication, set expectations, and educate customers on processes, timelines, and requirements to support long‑term success.
• Resolve onboarding challenges: Identify setup or integration issues, troubleshoot with internal teams, escalate as needed, and ensure customer concerns are handled efficiently and professionally.
• Maintain records and process alignment: Keep accurate documentation of onboarding activities, configurations, customer requirements, and integration steps while following established processes.
• Improve onboarding materials: Develop or update documentation, guides, and onboarding resources to support a consistent customer experience and process improvements.

What You’ll Bring

• You communicate clearly and professionally, explaining technical concepts to non‑technical audiences and keeping customers informed throughout onboarding.
• You bring strong problem‑solving and troubleshooting skills, using established guidelines to identify issues and determine appropriate next steps.
• You are organized and detail‑oriented, managing multiple tasks and customer priorities in a fast‑paced environment.
• You follow structured processes and SOPs while developing your understanding of customer integration concepts and professional practices.
• You build positive working relationships with customers and internal teams, supporting a smooth transition from sales to operational execution.

Disclosures

• Washington state employees are eligible for up to 56 hours of paid sick leave annually.

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.