LOGISTICS COORDINATOR

Titanium Transportation Group; Town of Bolton (NY); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Group health and dental benefits

Monthly commission

Job summary

Titanium Transportation Group Bolton terminal is seeking a Logistic Coordinator to join our front-line service team. You will work with clients to assist with shipments, provide excellent customer relations, and ensure seamless communication with internal teams.

Responsibilities include responding to inquiries, data entry, booking appointments, and solving issues. The role requires a high school diploma, strong English communication, and proficiency in MS Office.

Qualifications

• Requires High School Diploma.
• Strong verbal and written English communication skills.
• Proficient with computers and Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to communicate effectively with others and work as a team.
• Ability to multi-task and manage work requirements effectively.

Responsibilities

• Respond to customer inquiries and provide support as required.
• Process data entry for operational movements.
• Communicate with shippers, receivers, customers and internal departments to gather information and book appointments.
• Address challenging customers and problems requiring escalation outside of the department.
• Report, analyze and resolve system, client, and operational issues affecting service quality.
• Maintain records and statistics related to assigned processes.
• Perform general office functions as needed.
• Work independently when required.

Skills

Customer service

English communication

Multi-tasking

Team player

MS Office proficiency

Education

High School Diploma

Tools

TMW software

Job description

Bolton Terminal (Head Office)
32 Simpson Rd
Bolton, ON L7E1G9, CAN

Description

Job Summary

The Logistic Coordinator will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.

Job Duties and Responsibilities

• Respond to customer inquiries providing support as required.
• Process data entry requirements relative to operational movements.
• Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
• Address challenging customers and problems that require escalation outside of the department.
• The report, analyze and resolve system, clients, and operational issues that impact service quality.
• Maintain records and statistics relative to assigned processes.
• Perform general office functions as required.
• Ability to perform tasks independently.

Job Requirements

• Successful completion of High School Diploma.
• Strong verbal and written English communication skills.
• Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
• Ability to communicate effectively with others and work as a member of a team.
• Strong ability to multi-task and effectively manage work requirements.

Preferred

• Previous experience in the logistics transportation industry would be considered an asset.
• Experience working with TMW software would be considered an asset.
• Full-time employment in an office environment.
• Annual salary $65-75,000 depending on experience
• Monthly commission incentive.
• Afterhours may be occasionally needed.
• Group Benefits offered - health and dental.
• Titanium is committed to investing in our employees through annual performance reviews - we promote from within!

Titanium Transportation Group Inc. is committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team at [e-mail] and we'll work with you to understand what is needed.

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.