Logistics Coordinator

MSS, Inc.; Montgomeryville (Montgomery County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work from home opportunity

Overtime pay (time and a half)

Raises and bonuses

Year-end bonus

Advancement opportunities

Referral bonus program

Employee first work environment

Suite access for events

Job summary

MSS, Inc., headquartered in Montgomeryville, PA, is seeking a full-time Logistics Coordinator to support the Account Executive team and external contractors. You will ensure services are executed on time, align with procedures, and uphold customer service and pricing standards in a high-volume environment.

The role requires strong organizational skills, effective communication with clients and providers, and the ability to work in a hybrid setting with some in-office days.

Qualifications

• 1+ year of scheduling/dispatching or high-volume customer service experience.
• Hybrid work capability with 2–3 days in-office per week.
• Strong organizational and communication skills.
• Knowledge of services and technical applications is a plus.

Responsibilities

• Prioritize orders and select approved service providers to fulfill each order.
• Communicate order requirements with providers and schedule service.
• Analyze cost of services and assign pricing as required.
• Document and enter order information and complete paperwork.
• Confirm appointments and resolve issues promptly.
• Adjust daily orders and provide work schedules as needed.

Skills

Scheduling

Dispatching

Customer service

Excel

MS Office

Communication

Teamwork

Problem solving

Education

Associate or Bachelor's degree desired

Tools

MS Office

Excel

Job description

Selected as a Top Workplace in Philadelphia for 17 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is seeking a full-time Logistics Coordinator to support our Account Executive team and their external contractors who provide various logistic services. The Logistics Coordinator will confirm all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing. This position requires highly organized coordination, rapid response follow-up, superior problem solving skills and creativity to satisfy both customer needs and MSS business requirements in a high-volume work environment.

Essential Functions and Responsibilities:

• Prioritizing orders and selecting approved service providers to fulfill each order.
• Communicating specific order requirements with provider and scheduling service.
• Analyzing cost of services and assigning appropriate pricing as required.
• Documenting and entering order information and completing all required paperwork.
• Confirming appointments and services while responding to any issues.
• Adjusting daily orders and providing work schedules as needed in a timely manner.
• Establishing and maintaining positive relationships with primary service specialist.
• Researching and engaging new service providers as needed using a variety of resources.
• Conducting and recording customer feedback surveys.
• Updating and maintaining the service provider database as changes occur.

Requirement:

• Ability to work 2-3 days in-office per week
• At least one year experience in work scheduling, dispatching or high-volume customer service is desired.
• Logistics coordination is highly valued.
• Must be able to work core hours of Monday-Friday 8:00am-5:00pm or 9:00am-6:00pm EST.
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required.
• Ability to obtain detailed knowledge of services and technical applications.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to effectively work from home in a hybrid capacity.
• Associate or Bachelor's degree desired.
• Strong interpersonal and relationship-building skills.
• Computer proficiency in MS Office is required. Advanced MS Excel skills are preferred.
• Ability to work in a team environment a must.
• Ability to interact daily with both clients and contractors on problem solving a must.
• A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment.
• Bilingual, Spanish speaking a plus.

What We Offer:

• Work from home opportunity.
• Time and a half for overtime!
• Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
• Advancement opportunities.
• Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
• Employee FIRST work environment. We have been voted a Philadelphia top workplace for 17 consecutive years.

Additional Benefits:

• Medical, Prescription, Vision, and Dental.
• Paid time off.
• Holiday pay.
• 401(k) with a company match - Traditional and Roth options.
• FREE financial advisor.
• FREE $50,000 term life and AD&D insurances.
• FREE short-term and long-term disability benefits.
• Flexible Savings Accounts.
• Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
• Company sponsored events - see our company's career page for details (www.MSS1.com).

About MSS:

MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions.

MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.

Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.

Precision Packaging and Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check is required.