Logistics Coordinator

Vaco by Highspring; Jacksonville (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Vaco by Highspring is hiring a Heavy Haul Logistics Coordinator in Jacksonville, FL. The role supports project managers, coordinates shipments from pickup to final delivery, and maintains real-time Track & Trace updates.

Ideal candidates have 2–5 years in dispatch, strong communication skills, and familiarity with DOT regulations. Responsibilities include SOP adherence, rate negotiations, and coordinating with drivers and carriers to ensure timely, cost-effective service.

Qualifications

• 2-5 years of dispatch or transportation operations experience.
• Previous experience working directly with drivers is required.
• Strong customer service experience within logistics or transportation, including significant phone communication.
• Knowledge of DOT regulations and multi-state U.S. geography.
• Strong attention to detail with excellent follow-through.
• Ability to effectively manage multiple shipments, projects, and priorities simultaneously.
• Strong problem-solving skills with the ability to identify alternative solutions when challenges arise.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to communicate effectively with drivers, carriers, customers, and internal teams.
• Self-motivated and comfortable working independently with limited supervision.
• Strong organizational and time-management skills.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Proficiency with Microsoft Office, including Excel and Word.
• High school diploma or GED required.

Responsibilities

• Support Project Managers with the daily coordination and execution of transportation projects.
• Monitor shipments from pickup through final delivery and provide accurate, real-time Track & Trace updates.
• Track project milestones, shipment status, and potential service issues.
• Ensure SOPs are consistently followed.
• Identify transportation issues and provide prompt, effective solutions to minimize service disruptions.
• Apply and document accessorial charges as necessary.
• Work extended hours when required to support project and customer needs.
• Work directly with drivers, carriers, and transportation providers to coordinate successful shipment execution.
• Negotiate with transportation providers to secure competitive rates and appropriate service levels.
• Maintain strong relationships with carriers and transportation partners to support capacity and service requirements.
• Coordinate with shippers and receivers to ensure accurate pickup and delivery information.
• Address carrier and driver issues that could impact schedules, service levels, or customer expectations.

Skills

Dispatch experience

Driver coordination

Customer service

DOT regulations

Multi-state geography

Communication skills

Time management

Problem solving

MS Office

Independent work

Organizational skills

Education

High school diploma or GED

Bachelor's degree in Logistics

Tools

Transportation Management System

Microsoft Excel

Microsoft Word

Job description

Vaco is hiring a Heavy Haul Logistics Coordinator

Compensation: $50-$60/annually + Bonus

Location: Jacksonville, FL

We are seeking an experienced Project Coordinator to support project managers and key stakeholders in the day-to-day execution of transportation projects.

This role is responsible for coordinating shipments, tracking project progress, communicating with drivers and carriers, resolving transportation issues, and ensuring projects remain on schedule, within budget, and aligned with customer expectations.

The ideal candidate has a strong dispatch or transportation operations background, is comfortable working directly with drivers and carriers, and thrives in a fast-paced logistics environment where priorities can change quickly.

Key Responsibilities

Transportation & Project Coordination

• Support Project Managers with the daily coordination and execution of transportation projects.
• Monitor shipments from pickup through final delivery and provide accurate, real-time Track & Trace updates.
• Track project milestones, shipment status, and potential service issues.
• Ensure project-specific standard operating procedures (SOPs) are consistently followed.
• Identify transportation issues and provide prompt, effective solutions to minimize service disruptions.
• Apply and document accessorial charges as necessary.
• Work extended hours when required to support project and customer needs.
• Work directly with drivers, carriers, and transportation providers to coordinate successful shipment execution.
• Negotiate with transportation providers to secure competitive rates and appropriate service levels.
• Maintain strong relationships with carriers and transportation partners to support capacity and service requirements.
• Coordinate with shippers and receivers to ensure accurate pickup and delivery information.
• Address carrier and driver issues that could impact schedules, service levels, or customer expectations.

Customer Service & Communication

• Serve as a key point of communication between carriers, drivers, clients, shippers, receivers, and internal team members.
• Provide timely and professional updates regarding shipment status, delays, and issue resolution.
• Prioritize workload based on urgency and potential impact to service quality.
• Maintain a proactive, solutions-focused approach in a fast-paced transportation environment.
• Deliver a high level of customer service through consistent communication and follow-up.

Systems & Documentation

• Accurately update and maintain shipment and project information within the Transportation Management System (TMS) and other operational systems.
• Utilize industry-specific systems, reference materials, and transportation knowledge to manage client shipments.
• Maintain accurate records and documentation throughout the shipment lifecycle.
• Ensure operational information is complete, current, and communicated appropriately.

Required Qualifications

• 2-5 years of dispatch or transportation operations experience.
• Previous experience working directly with drivers is required.
• Strong customer service experience within logistics or transportation, including significant phone communication.
• Knowledge of DOT regulations and multi-state U.S. geography.
• Strong attention to detail with excellent follow-through.
• Ability to effectively manage multiple shipments, projects, and priorities simultaneously.
• Strong problem-solving skills with the ability to identify alternative solutions when challenges arise.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to communicate effectively with drivers, carriers, customers, and internal teams.
• Self-motivated and comfortable working independently with limited supervision.
• Strong organizational and time-management skills.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Proficiency with Microsoft Office, including Excel and Word.
• High school diploma or GED required.

Preferred Qualifications

• Experience within heavy haul and/or specialized transportation.
• Bachelor's degree in Logistics or a related field, or an equivalent combination of education and experience.
• Previous CDL driving experience is a plus but not required.
• Experience working within a Transportation Management System (TMS).

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).