Logistics Coordinator

Raw Seafoods, Inc.; Fall River (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Raw Seafoods, Inc. in Fall River, MA is seeking a Logistics Coordinator to support the daily movement of refrigerated freight, coordinating transportation activities with drivers, warehouse, production, customers and external carriers to keep deliveries on schedule.

Ideal candidates have 1–2 years in logistics, strong organizational and communication skills, and a willingness to learn and grow within a collaborative operations team.

Qualifications

• 1–2 years of experience in logistics, transportation, dispatch, warehouse coordination, customer service, or related operations.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Clear, professional communication and a service-oriented approach.
• Working knowledge of Microsoft Office and comfort learning new systems.
• Willingness to ask questions, take feedback, and develop new skills in a fast-paced environment.

Responsibilities

• Assist with daily inbound and outbound transportation schedules and delivery appointments.
• Help assign, track, and update loads based on driver availability, equipment, customer needs, and delivery windows.
• Monitor shipment progress, identify potential delays, and promptly communicate concerns to the appropriate team members.
• Support route planning, backhaul coordination, and efforts to improve trailer utilization and transportation efficiency.
• Learn to evaluate scheduling priorities and recommend practical solutions with guidance from the Logistics Manager.

Skills

Logistics coordination

Communication

Multitasking

Education

Associate degree or related coursework

Tools

Microsoft Office

TMS/ERP familiarity

Job description

Position Overview

The Logistics Coordinator supports the daily movement of refrigerated freight and helps keep deliveries organized, accurate, and on schedule. Working closely with the Logistics Manager, drivers, warehouse and production teams, customers, and outside carriers, this individual will help coordinate transportation activities, communicate updates, and solve day-to-day challenges.

This is a great opportunity for someone with early experience in logistics, transportation, distribution, or a related operational environment who is ready to take on greater responsibility. We are looking for a dependable, resourceful team player who is eager to learn, takes initiative, and has the potential to grow into a stronger operational leader.

Essential Duties

Transportation Coordination

• Assist with daily inbound and outbound transportation schedules and delivery appointments.
• Help assign, track, and update loads based on driver availability, equipment, customer needs, and delivery windows.
• Monitor shipment progress, identify potential delays, and promptly communicate concerns to the appropriate team members.
• Support route planning, backhaul coordination, and efforts to improve trailer utilization and transportation efficiency.
• Learn to evaluate scheduling priorities and recommend practical solutions with guidance from the Logistics Manager.

Driver & Team Support

• Serve as a helpful and responsive contact for drivers regarding schedules, route changes, delivery questions, and documentation.
• Communicate operational updates clearly to drivers, warehouse personnel, production, and customer service.
• Help coordinate support for breakdowns, weather-related delays, and other unexpected issues, escalating concerns when needed.
• Assist in identifying potential Hours of Service scheduling concerns and bring them to the Logistics Manager.

Customer Service & Communication

• Provide timely, professional shipment updates and respond to routine customer questions.
• Help coordinate special delivery requests and follow up on service concerns.
• Build positive working relationships across departments, with drivers, and with external partners.

Documentation & Compliance

• Prepare, review, and organize bills of lading, delivery manifests, rate confirmations, load sheets, and temperature records.
• Maintain accurate shipment information in transportation or business systems.
• Follow company procedures and support DOT, FDA, HACCP, and other applicable requirements with appropriate training and oversight.

Operational Improvement & Leadership Growth

• Assist with scheduling outside carriers, monitoring equipment availability, and researching delivery discrepancies or freight claims.
• Identify recurring challenges and share ideas to improve communication, service, and efficiency.
• Take ownership of assigned tasks, follow through on commitments, and develop confidence making sound day-to-day decisions.
• Demonstrate emerging leadership through accountability, collaboration, a positive attitude, and willingness to learn.

Required Qualifications

• Approximately 1-2 years of experience in logistics, transportation, dispatch, warehouse coordination, customer service, or a related operations role; comparable hands-on experience will be considered.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Clear, professional communication and a service-oriented approach.
• Working knowledge of Microsoft Office and comfort learning new systems.
• Willingness to ask questions, take feedback, and develop new skills in a fast-paced environment.

Preferred Qualifications

• Exposure to food manufacturing, seafood distribution, or refrigerated transportation.
• Familiarity with transportation management (TMS), ERP, or dispatch systems.
• Basic awareness of DOT rules, Hours of Service, or delivery-route coordination.
• Associate degree or related coursework.
• Bilingual English/Spanish skills.

What Success Looks Like

• Keeps schedules, records, and shipment updates organized and accurate.
• Communicates early when something changes or needs attention.
• Builds trust with drivers and cross-functional colleagues.
• Learns from feedback, takes initiative, and steadily handles more complex assignments.

Schedule & Working Environment

Full-time, generally Monday-Friday, with flexibility based on transportation needs. Occasional evening, weekend, or holiday coverage may be required. Work is primarily office-based with occasional visits to refrigerated warehouse areas; frequent computer and telephone use, extended sitting, and occasional lifting up to 25 pounds.

Why Join Raw Seafoods?

Our Logistics team plays an important role in delivering premium seafood safely and efficiently across the Northeast. We value people who are Honest, Committed, Passionate, and Team-Oriented. This position offers the opportunity to learn the business, contribute meaningful ideas, and grow alongside an experienced operations team.

Raw Seafoods is an equal opportunity employer and values diversity. We recruit, hire, assign, and promote without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status, or any legally recognized protected personal characteristics.