Logistics Associate New Hybrid (Boston, MA); Orlando, FL

B-Stock; Boston (MA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

Medical, Dental, Vision

Paid time off

401(k) matching

Educational assistance

Team events

Snacks and beverages

Job summary

B-Stock is seeking a Logistics Associate in Boston to own day-to-day logistics exception management and drive automation, SOPs, and process improvements that reduce manual work and increase team capacity.

You will act as the primary liaison between logistics partners and internal teams, resolve shipping exceptions, support Velocity buyers with shipping questions, and help identify root causes to reduce recurring issues that drive exception volume.

Qualifications

• 1+ year experience in logistics, transportation, or related operations.
• Highly organized with strong attention to detail.
• Strong written and verbal communication skills.
• Problem-solving skills with ability to identify root causes and drive resolutions.
• Ability to work in a remote environment and in a fast-paced team.
• Experience with Microsoft Excel; experience with other Office tools is a plus.

Responsibilities

• Act as primary liaison between logistics partners and internal teams regarding shipping questions and exceptions.
• Manage day-to-day logistics exceptions, identify issues, research root causes, coordinate resolutions, and escalate when needed.
• Identify recurring exception types and determine if a system change, SOP update, or process improvement is needed.
• Build, test, and maintain automation using Claude, Salesforce, and 3GTMS to reduce manual work.
• Support Velocity buyers with shipping questions to reduce order aging and improve client experience.
• Meet SLAs for response and resolution of exceptions and inquiries.
• Maintain accurate notes in 3GTMS related to payments, aging, and carrier communication.
• Cross-train to cover PTO and volume spikes; perform special projects and analysis.

Skills

Logistics knowledge

Organized / detail oriented

Communication skills

Problem solving

Remote work capability

Excel proficiency

Team collaboration

Adaptability

Multitasking

Education

Associate degree

Bachelor’s degree preferred

Tools

3GTMS

Salesforce

Claude (AI)

Job description

Reporting to the Logistics Operations Manager, the Logistics Associate owns day-to-day logistics exception management while building the automation, SOPs, and process improvements that reduce future manual work and increase team capacity. This position is responsible for resolving and escalating shipping exceptions, discrepancies, and questions in a timely and professional manner; supporting Velocity buyers with shipping-related questions and issues to reduce order aging and maximize the client experience; and identifying and eliminating the recurring issues that drive exception volume in the first place.

The ideal candidate’s attitude, skill set, and ability and desire to learn are more important than a specific experience set. We are looking for individuals with a positive attitude who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves quickly and has high expectations from everyone on the team.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Act as the primary liaison between logistics partners and internal frontline teams regarding shipping questions, discrepancies, and exceptions.
• Manage day-to-day logistics exceptions, including identifying issues, researching root causes, coordinating resolutions, and escalating when appropriate.
• Identify recurring exception types and determine whether a system change, process improvement, or SOP update is needed — not just resolve individual tickets.
• Build, test, and maintain automation using Claude, Salesforce, and 3GTMS (Descartes) to reduce manual transactional work, improve ticket routing accuracy, and ensure missing data is identified and resolved faster.
• Support Velocity buyers with shipping-related questions and issues to reduce order aging, resolve shipping concerns, and improve the client experience.
• Meet established response and resolution SLAs for all assigned exceptions and inquiries.
• Maintain accurate and timely 3GTMS notes and updates to support payments, cancellations, aging, carrier communication, and operational visibility.
• Communicate professionally and effectively with carriers and internal teams to resolve operational issues and ensure appropriate follow-up.
• Maintain accurate carrier contact information and distribution lists to support effective communication across B-Stock teams.
• Develop, maintain, and improve SOPs and documentation related to assigned responsibilities and recurring operational issues.
• Work cross-functionally with Logistics, Client Operations, Sales, Technology, Finance, and other B-Stock teams to support operational and continuous improvement initiatives.
• Support shipping disputes and Costco claims by acting as the liaison between dispute/mediation teams and carriers; collect and validate required documentation, follow up on missing information, and confirm accuracy before submission.
• Cross-train on other Logistics Associate responsibilities to provide team coverage during PTO, volume spikes, or periods of increased demand.
• Perform special projects, reporting, and analysis to support Logistics strategy, operational performance, and process improvement.

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 1+ year experience in logistics, transportation, transportation brokerage, or a related operational environment
• Highly organized with strong attention to detail
• Strong written and verbal communication skills
• Strong problem-solving skills with the ability to ask probing questions, identify root causes, and drive issues toward resolution
• Ability to think critically and solve problems quickly and accurately
• Demonstrated experience with Microsoft Office Suite; Excel experience preferred
• Self-starter with the ability to work effectively in a remote environment
• Ability to work collaboratively in a team-oriented, fast-paced environment
• Positive attitude and eagerness to learn
• Ability to work a flexible schedule on occasion
• Ability to manage multiple priorities while meeting established deadlines and SLAs

PREFERRED QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• Previous experience in logistics operations, carrier management, or exception/escalation management in a shipping or transportation environment
• Experience using 3GTMS (Descartes) or a comparable Transportation Management System
• Experience using Salesforce or a comparable CRM for case or ticket management
• Demonstrated experience identifying recurring operational issues and building SOPs, automations, or process improvements to reduce their recurrence — not just resolving individual tickets
• Familiarity with AI-assisted workflow tools or automation platforms (experience with Claude or similar tools is a plus)
• Associate or Bachelor’s degree preferred

The pay rate for this role will range between $24.05 to $28.85, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages, including bonus and options
• Medical, Dental, and Vision benefits
• Paid Time Off, telecommuting, and matching 401(K)
• Support for continuing education
• Team offsites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts

THE COMPANY

B-Stock is the world’s largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

OUR VALUES

Take Our Work Seriously, Not Ourselves

Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow

We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success

The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.

Find Strength In Numbers

Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in B-Stock’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.