Logistics Analyst (REMOTE/Occasional Field Work) - Ohio Only

Molina Healthcare; Columbus (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Workforce Management Specialist to develop strategies and ensure optimal staffing across multiple plans. The role requires in-depth expertise in call center operations, analytics, and workforce management tools. Candidates should possess strong analytical skills and the ability to work under pressure while maintaining data integrity. This position offers competitive benefits and opportunities for professional growth.

Benefits

Competitive benefits

Qualifications

• 3-5 years of relevant Workforce Management experience in call centers.
• Understanding of operations, processes, procedures, and analytics.

Responsibilities

• Develop and deploy workforce management strategies nationwide.
• Identify coverage gaps and propose solutions for optimal outcomes.
• Provide production reports to leadership based on business requirements.

Skills

Analytical Insights

Data Integrity

Multitasking

Education

Associate degree

Bachelor's Degree

Tools

Workforce Management software

Performance Manager

Cisco tools

Job description

Knowledge/Skills/Abilities

Develop and deploy workforce management strategies nationwide. Partner with leaders to identify business needs and propose solutions aligned with the needs of members and providers. Requires contact center experience with in-depth Workforce Management expertise, particularly in planning efforts. Ensure the right number of skilled resources are in place at the right time to handle workload. Identify coverage gaps and propose solutions for optimal outcomes. Data integrity and attention to detail are critical, along with the ability to self-check for quality. Must work well under pressure and be capable of multitasking. This regional role supports multiple plans based on business needs.

• Develop templates and create complex formulas.
• Provide analytical insights on trends related to call handle time and volume to improve forecasts and workload planning.
• Maintain headcount/FTE requirements for each plan and collaborate with leadership to ensure staffing supports compliance.
• Identify coverage gaps, propose new shifts or realignments, and plan hiring based on work volume predictions.
• Manage attrition capacity, PTO planning, and HR-related activities.
• Measure performance using key metrics and targets, aligning schedules to meet business needs.
• Update employee information in Workforce Management database to ensure data integrity.
• Coordinate with the training team to schedule employee training optimally.
• Provide production reports to leadership based on business requirements.
• Support system integrity for Workforce Management software, Performance Manager, and Cisco tools by reporting issues.

Job Qualifications

Required Education

Associate degree or equivalent experience.

Required Experience

3-5 years of relevant Workforce Management experience, especially in call centers, including understanding of operations, processes, procedures, service objectives, and analytics.

Preferred Education

Bachelor's Degree or equivalent experience.

Preferred Experience

5+ years of relevant Workforce Management experience with call centers, including operations, processes, and analytics.

Preferred Certifications

• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification

To apply, current Molina employees should use the intranet job listing. Molina Healthcare offers competitive benefits. We are an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $42.20 hourly. Actual compensation varies based on location, experience, education, and skills.