Logistics Analyst (REMOTE/Occasional Field Work) - Michigan Only

Molina Healthcare; Long Beach (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare services organization is seeking a Workforce Management professional to develop strategies that enhance operational efficiency. The role involves analyzing trends, ensuring compliance, and making strategic recommendations to improve workforce effectiveness. Candidates should possess relevant experience and an associate degree, with a preference for those holding a bachelor's degree and additional certifications.

Benefits

Competitive benefits and compensation package

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• 3-5 years of relevant experience with Workforce Management.
• Expert level understanding of service objectives and contact center analytics.
• Six Sigma Certification and PMI Certification preferred.

Responsibilities

• Develop and deploy workforce management strategies nationwide.
• Analyze call handle time and call volume trends.
• Maintain headcount and staffing requirements for compliance.

Skills

Workforce Management methodologies

Call center operations

Data integrity

Multitasking

Attention to detail

Education

Associate degree or equivalent

Bachelor's degree or equivalent (preferred)

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Supportive and collaborative work environment
- Chance to make a positive impact on workforce management and operational efficiency
- Engaging role that allows for strategic input and development of workforce strategies

What to Expect (Job Responsibilities):
- Develop and deploy workforce management strategies nationwide to meet business needs
- Analyze call handle time and call volume trends to improve forecasts and plans
- Maintain headcount and staffing requirements to support compliance regulations
- Identify gaps in coverage and propose shifts or realignments along with hiring plans
- Provide production reporting and support system integrity for Workforce Management software

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 3-5 years of relevant experience with Workforce Management methodologies and call center operations
- Expert level understanding of service objectives and contact center analytics
- Ability to work well under pressure and multitask effectively
- Strong attention to detail and commitment to data integrity

How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies in call centers
- Six Sigma Certification
- PMI Certification
- Business Analytics/Risk Management or Workforce Certification

#HealthcareServices #WorkforceManagement #CareerOpportunity #CompetitiveBenefits #CallCenterOperations

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