Logistics Analyst (REMOTE/Occasional Field Work) - Iowa Only

Molina Healthcare; Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

Molina Healthcare is seeking a Workforce Management professional in Des Moines, Iowa, to develop and implement strategies that ensure optimal staffing levels and data integrity across multiple plans. The ideal candidate will have extensive experience in call center operations and Workforce Management methodologies, with a focus on improving efficiency and performance metrics. This role requires strong analytical skills and the ability to work under pressure, contributing to the overall success of the organization.

Qualifications

• 3-5 years relevant experience with Workforce Management methodologies.
• Expert level with call centers experience.
• Understanding of service objectives and contact center analytics.

Responsibilities

• Develop and deploy workforce management strategies nationwide.
• Identify gaps in coverage and propose solutions.
• Maintain headcount/FTE requirements and ensure staffing compliance.

Skills

Attention to detail

Multitasking

Data integrity

Education

Associate degree

Bachelor's Degree

Job description

KNOWLEDGE/SKILLS/ABILITIES

Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs and propose solutions in line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in planning efforts. Ensures the right numbers of skilled resources are in place at the right time to handle the workload. Identify gaps in coverage and propose solutions for the best possible outcome. Data integrity is critical to success, as is attention to detail. Must possess the ability to self-check consistently for the best possible outcome. Must have the ability to work well under pressure, with the ability to multitask.

Identify gaps in coverage and propose solutions for the best possible outcome. Data integrity is critical to success, as is attention to detail. Must possess the ability to self-check consistently for the best possible outcome. Must have the ability to work well under pressure, with the ability to multitask. This is a regional role with responsibility for supporting multiple plans based on business need.

• Develop templates and creating and using complex formulas.
• Provide analytical input related to trends within plans associate to call handle time and call volume, used to continuously improve forecasts and plans (workload)
• Maintains headcount/FTE requirements for each plan and works closely with leadership to ensure staffing is adequate to support compliance regulations
• Identifies gaps in coverage, and proposes new shifts or realignments along with hiring plans and predicts work volume
• Maintains attrition capacity modeling and management of PTO planning and all HR-related activities
• Measures performance in each discipline within transparent set of key metrics and targets and aligns appropriate schedules to meet business needs
• Maintains and updates employee information within Workforce Management database to support data integrity
• Maintains relationship with training team to ensure employees attend trainings at the best time for the business
• Provides production reporting to all levels of leadership based on business requirements
• Supports system integrity for Workforce Management software, Performance Manager and Cisco tools by communicating any known issues.

JOB QUALIFICATIONS

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

Requires at least 3-5 years relevant experience with Workforce Management methodologies – expert level with call centers experience with call center operations, processes, and procedures, including and understanding of service objectives and contact center analytics

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5+ years relevant experience with Workforce Management methodologies – expert level with call centers experience with call center operations, processes and procedures, including and understanding of service objectives and contact center analytics

Preferred License, Certification, Association

• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $17.13 - $35.17 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.