Logistics Analyst (REMOTE/Occasional Field Work) - Illinois Only

Lensa; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading career site is seeking a Logistics Analyst for a remote position with occasional field work in Illinois. The role involves developing workforce management strategies, analyzing call center trends, and ensuring optimal staffing levels. Candidates should have 3-5 years of experience in Workforce Management and strong analytical skills. Competitive benefits are offered.

Benefits

Competitive benefits

Qualifications

• 3-5 years of relevant Workforce Management experience.
• Experience in call center operations and analytics.
• Six Sigma Certification preferred.

Responsibilities

• Develop templates and create complex formulas.
• Analyze trends related to call handle time and volume.
• Manage attrition capacity and HR activities.

Skills

Workforce Management

Data Integrity

Multitasking

Analytical Skills

Education

Associate degree

Bachelor's Degree

Tools

Workforce Management software

Job description

Logistics Analyst (REMOTE/Occasional Field Work) - Illinois Only

Be among the first 25 applicants. Lensa is the leading career site for job seekers at every stage of their career. Our client, Molina Healthcare, is seeking professionals. Apply via Lensa today!

Knowledge/Skills/Abilities

• Develop and deploy workforce management strategies nationwide.
• Partner with leaders by identifying business needs and proposing solutions aligned with the needs of members and providers.
• Requires contact center experience with in-depth Workforce Management expertise, especially in planning efforts.
• Ensure the right numbers of skilled resources are in place at the right time to handle workloads.
• Identify coverage gaps and propose solutions for optimal outcomes.
• Maintain data integrity and attention to detail; self-check for quality.
• Work well under pressure and multitask effectively.
• This is a regional role supporting multiple plans based on business needs.

Responsibilities

• Develop templates and create complex formulas.
• Analyze trends related to call handle time and volume to improve forecasts.
• Maintain headcount/FTE requirements and collaborate with leadership on staffing and compliance.
• Identify coverage gaps, propose shift realignments, and plan hiring based on work volume predictions.
• Manage attrition capacity, PTO planning, and HR activities.
• Measure performance against key metrics and align schedules accordingly.
• Update employee data in Workforce Management systems to support data integrity.
• Coordinate with training teams to optimize training schedules.
• Provide leadership with production reports based on business needs.
• Support system integrity for Workforce Management software and tools, reporting issues as needed.

Job Qualifications

Required Education

Associate degree or equivalent experience.

Required Experience

3-5 years of relevant Workforce Management experience, with call center operations and analytics expertise.

Preferred Education

Bachelor's Degree or equivalent experience.

Preferred Experience

5+ years of Workforce Management experience in call centers.

Preferred Certifications

• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification

Current Molina employees should apply through the intranet.

Molina Healthcare offers competitive benefits. EOE M/F/D/V.

Pay Range: $18.94 - $36.93/hourly. Actual compensation varies based on location, experience, education, and skills.