Logistics Analyst

hp; Hagerstown (MD); On-site; USD 59,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP in Hagerstown, MD is seeking an Outbound Operations Lead / Analyst to orchestrate shipping activities onsite, including picking, packing, staging, loading, and system transactions. You will partner with 3PL, Transportation, Customer Support, and IT to drive improvements in on-time delivery, cost efficiency, and compliance.

You will develop SOPs, lead quality audits, train staff, and build dashboards to translate data into actionable roadmaps.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent practical experience.
• 2+ years of experience in outbound or shipping operations within a distribution, fulfillment, or manufacturing environment.
• Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights.
• Strong communication and influence skills; comfortable directing 3PL associates and collaborating with a remote 4PL team without direct authority.
• Understanding of domestic parcel, LTL, and truckload shipping requirements and basic export documentation.

Responsibilities

• Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards.
• Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance.
• Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements.
• Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts.
• Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues.
• Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements.
• Perform outbound quality audits- scan accuracy, weight checks, and load inspections- to prevent mis-ships and damage, driving corrective actions with 3PL floor leaders.
• Train and coach warehouse staff on best practices for picking, packing, and shipping processes.
• Participate in cross-functional projects related to layout optimization, packaging solutions, and supply chain transformation.
• Analyse order, carrier, and freight-cost data to uncover waste and bottlenecks; develop dashboards and executive summaries that translate insights into actionable improvement roadmaps.

Skills

ERP/WMS proficiency

Excel with data visuals

Power BI/Tableau

3PL coordination

Strong communication

Shipping & outbound operations

Education

Bachelor’s degree in Supply Chain, Logistics, Operations Management

Tools

SAP

Power BI

Tableau

Job description

Description -

Location: Fulltime onsite Hagerstown, MD

Role Summary

The Outbound Operations Lead / Analyst is the on-site expert who orchestrates all shipping activities- picking, packing, staging, loading, and system transactions within HP’s distribution operations. Blending shop-floor coordination with advanced analytics, the role ensures that every order departs safely, on time, and in full. Working side-by-side with 3PL partners, Transportation, Customer Support, and IT teams, this individual contributor drives day-to-day execution while uncovering process improvements that elevate customer experience, cost efficiency, and compliance.This position will work fulltime onsite at our east coast DC in Hagerstown, MD.

Key Responsibilities

• Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards.
• Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance.
• Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements.
• Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts.
• Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues.
• Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements.
• Perform outbound quality audits- scan accuracy, weight checks, and load inspections- to prevent mis-ships and damage, driving corrective actions with 3PL floor leaders.
• Train and coach warehouse staff on best practices for picking, packing, and shipping processes.
• Participate in cross-functional projects related to layout optimization, packaging solutions, and supply chain transformation.
• Analyse order, carrier, and freight-cost data to uncover waste and bottlenecks; develop dashboards and executive summaries that translate insights into actionable improvement roadmaps.

Required Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent practical experience.
• 2+ years of experience in outbound or shipping operations within a distribution, fulfillment, or manufacturing environment.
• Working knowledge of ERP/WMS platforms (e.g., SAP) and familiarity with transportation processes managed through a 4PL model.
• Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights.
• Strong communication and influence skills; comfortable directing 3PL associates and collaborating with a remote 4PL team without direct authority.
• Understanding of domestic parcel, LTL, and truckload shipping requirements and basic export documentation

Preferred Qualifications

• Experience in a 3PL-run facility or a technology supply chain
• Lean, Six Sigma, or APICS certification (CSCP, CPIM).
• Exposure to CTPAT, ISO 9001, or other compliance frameworks.
• Familiarity with HP’s products, distribution models, or technology sector best practices.

Pay & Benefits

The pay range for this role is $59,350 to $89,600 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave
• US benefits overview https://hpbenefits.ce.alight.com/

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Not Specified

Relocation -

Not Specified

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"