Logistics Account Supervisor

JAS Worldwide; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

JAS Worldwide in Chicago, IL seeks a Logistics Account Supervisor to oversee day-to-day warehouse operations for assigned client accounts. You will lead teams across receiving, inventory, putaway, picking, packing, shipping, and quality control to ensure efficient service and financial performance.

The role requires 4+ years in a 3PL warehouse and experience supervising staff, with strong communication with clients and ability to manage staffing, performance, and safety standards.

Qualifications

• 4+ years’ experience in a 3PL warehouse environment.
• Experience supervising shipping, receiving, picking, packing and distribution operations.
• Experience communicating with customers and staffing agencies.
• Experience using labor management tools and reports.
• Intermediate experience in MS Office products.

Responsibilities

• Oversee end-to-end operations for assigned client accounts within the facility.
• Direct staff to complete tasks in receiving, inventory, putaway, picking, packing, shipping, and QA.
• Manage inventory and run daily cycle counts.
• Lead daily team huddles to coordinate tasks and priorities.
• Communicate with clients and staffing agencies regarding staffing needs and updates.

Skills

Team supervision

3PL warehouse operations

Customer communication

MS Office proficiency

Tools

Softeon WMS

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Logistics Account Supervisor is responsible for supervising day to day operations and staff in the warehouse for assigned clients across all warehouse departments including receiving, inventory, putaway, picking, packing, shipping, quality control, and other operations. This role is accountable to ensuring successfully operational and financial performance of their assigned client account(s).

• Overseeing all aspect of assigned client accounts within the facility from end-to-end.
• Directing assigned staff to complete tasks within the various warehouse departments for assigned client accounts, including but not limited to receiving, inventory, putaway, picking, packing, shipping, quality control, and other operations.
• Managing inventory of assigned client product and running daily cycle counts
• Leading daily team huddles to update staff on daily tasks, orders, priorities, challenges, and successes
• Delegating tasks within warehouse to team leads so that work is distributed into scalable workloads
• Completing Human Resources administrative matters such as time off and performance management as instructed by direct supervisor/manager.
• Communicating with local staffing agencies regarding temporary staff needs within the assigned account, with approval from direct supervisor/manager.
• Monitoring staffing needs of assigned client account and engaging in any recruitment, hiring, or termination processes for direct report associates.
• Communicating regularly with assigned clients in the operation and resolving issues as needed
• Using forecast received from assigned clients to identify staffing and resource needs for operation.
• Participating in weekly, monthly, and/or quarterly review meetings with assigned client account(s).
• Communicating assigned client needs and updates effectively to logistics department and assigned employees to ensure orders are completed according to customer requirements
• Monitoring performance and productivity metrics to measure individual and departmental performance meets company and branch expectations.
• Reviewing labor management reports to ensure staffing costs are aligned with client needs and branch metrics.
• Adhering to and enforcing corporate policies and safety standards set by company and OSHA.
• Performing additional duties as assigned

Position Requirements:

• 4+ years’ experience in 3PL warehouse environment
• 2+ years’ experience supervising teams and projects in a 3PL warehouse environment
• Experience supervising shipping, receiving, picking, packing, and distribution operations
• Experience communicating with customers
• Experience using labor management tools and reports
• Intermediate experience in MS Office products (Outlook, Excel, Word, etc.)
• Softeon WMS experience a plus

The salary range for this position is $45,000 - $60,000. The salary will be based on skills and experience.

Environment:

Work is generally performed in a warehouse environment around machinery and moving parts. Warehouses are not temperature controlled. Must be able to lift product up to 50lbs.

_JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization_.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.