Lodging Supervisor

Kalaloch Lodge; Forks (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Parental leave

Tuition reimbursement

Weekly pay

Free shift meal

Employee discounts

Commuter bonus

Training and growth

Job summary

Delaware North Parks and Resorts seeks a Lodging Supervisor for Kalaloch Lodge in Forks, WA. You will oversee front desk operations and ensure exceptional guest service while guiding a team in a dynamic park setting.

The role requires 3+ years in hospitality with front desk and supervisory experience; MS Office proficiency and a valid driver’s license are a plus. Enjoy benefits, parking and growth opportunities at Kalaloch Lodge throughout Olympic National Park.

Qualifications

• Three+ years in hospitality or front desk operations.
• Supervisory experience preferred.
• Proficient with MS Office; property management systems a plus.
• Fluent English, both spoken and written, required.

Responsibilities

• Train and supervise front desk team to maintain quality standards and deadlines.
• Guide team on handling difficult problems and guest complaints.
• Implement policies, procedures and service standards with management.
• Prepare and issue work schedules and assign duties for staff.
• Handle cash; maintain inventory and supply records.
• Must have a valid driver’s license.

Skills

Front desk experience

Supervisory experience

MS Office

English fluency

Education

No college degree required

Tools

Property management systems

Job description

The opportunity

Delaware North Parks and Resorts is seeking a full-time Lodging Supervisor to join our team at Kalaloch Lodge in Forks, Washington. As a Lodging Supervisor, you will be responsible for overseeing front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world,

Pay

$20.00 – $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Employee discounts – 30% off food, beverage, and retail items
• $15/ day commuter bonus for commutes 25+ miles
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for eligible year-round team members

Life in Olympic National Park

Every day can be an adventure when you live and work in Olympic National Park. Get ready for an experience like no other with pristine beaches, mist-covered rainforests, snow-capped mountains, and hidden lakes to explore.

• Shared low-cost housing available for $85/ week, including wi-fi and all utilities
• Housing includes a communal living area with a TV and a kitchen for shared use
• Lots to explore on the Olympic Peninsula, with outdoor activities including hiking and whale watching

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Handle cash; maintain records pertaining to inventory, team, orders, and supplies
• Requires valid drivers license.

More about you

• At least three years of experience in hospitality, front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in English language both spoken and written
• No college degree required
• Requires valid drivers license and ability to operate company vehicle during inclement weather.

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
• Visual and manual dexterity necessary to operate computer and complete paperwork.

Shift details

• Days
• Split shift
• Overnight
• Evenings
• On call
• Holidays
• M-F
• Weekends
• 8hr shift
• Events
• OT as needed