Lodging Manager

Intrepid Global Solutions; Salem (OR); On-site; USD 65,000 - 85,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC is seeking an accomplished Lodging Manager to oversee lodging operations, linen exchange, reservations and room turnover for a government client. You will ensure 24/7 locator services, maintain accurate occupancy and bed-down data, and manage key/door code controls.

The role requires at least five years in supervising DOD or similar lodging, proficiency with CQMAPs, and strong customer-service skills. A U.S.

Qualifications

• Minimum five years of experience supervising and managing DOD or comparable lodging.
• Experience in hospitality and services management.
• Ability to resolve customer complaints professionally and de-escalate conflicts.
• Capable of data accuracy, security, and accessibility.

Responsibilities

• Oversee linen exchange services at Lodging Main Office for check-ins/outs.
• Use Government Lodging Software to check personnel in/out of rooms.
• Train employees on Government-provided software.
• Maintain bed space assignments and occupancy data.
• Perform daily occupancy checks of all vacant rooms.

Skills

DOD lodging supervision

Customer service and de-escalation

Training staff on government software

Data management

Education

High School diploma or equivalent

Tools

CQMAPs software

CQMaps

Microsoft Office

Job description

As the Lodging Manager, the person will manage Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.

ESSENTIAL JOB FUNCTIONS

• Shall oversee and participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
• Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
• Provide training to all employees on Government provided software.
• Manage accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
• Maintain bed down database with a minimum of required data inclusive of individual’s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
• Accomplish daily occupancy checks of all vacant rooms.
• Provide accurate rosters and other pertinent data to the Government upon request.
• Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
• Provide at least one (1) central lodging processing point for checking personnel in and out.
• Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service.Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
• Manage the linen exchange with a workload of an average of 285 linen sets per day.
• Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
• Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
• Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms.Items collected are delivered to the linen collection point.
• Other duties as assigned by Site Manager in support of any aspect of the mission.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Must maintain access to workload data and sensitive information from 386 LAN.
• Must be knowledgeable of CQMAPs software and capable of training all employees in accurate use of software.
• Must have a minimum of five (5) years of experience in supervising and managing DOD or comparable lodging.
• Experience in hospitality and services management industry as well as aseptic cleaning procedures.
• Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
• Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.

ADDITIONAL REQUIREMENTS

• Possess a valid U.S. Passport (preferred).
• Posses a valid U.S. Driver’s License.
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
• Able to obtain and maintain a valid Residency Visa for Kuwait.
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather and hazardous conditions.
• Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQMaps, Microsoft products and other software.

SECURITY CLEARANCE:

Must have and maintain a DoD Secret Cleaance

Intrepid Acquisition Holdings, LLC

www.intrepidgs.com

Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers’ diverse and complex challenges.

Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.