Lodging Manager

Rocker B Ranch; Graford (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Rocker B Ranch in Graford, TX is seeking a Lodging Manager to oversee its 134 lodging units. This full-time role focuses on managing guest experiences from pre-arrival to checkout, ensuring a high-quality stay. Responsibilities include coordinating housekeeping, handling maintenance, and managing operations efficiently. The ideal candidate has over 5 years of experience in hospitality, excellent communication skills, and strong organizational abilities. The position offers a salary of $50,000 annually with a $7,500 bonus.

Qualifications

• 5+ years of experience in hospitality, lodging, hotel, resort, or property management.
• Strong customer service mindset with excellent communication skills.
• Highly organized with strong attention to detail.
• Basic understanding of maintenance coordination and housekeeping operations.

Responsibilities

• Manage day-to-day operations of 134 lodging units.
• Ensure top-tier guest experience during stays.
• Oversee cleanliness and readiness of lodging units.
• Coordinate maintenance and repairs for lodging units.
• Provide updates to the General Manager.

Skills

Customer service mindset

Communication skills

Organizational skills

Attention to detail

Problem resolution

Job description

Company/Location: Rocker B Ranch, Graford, TX

Reports To: General Manager

Compensation: $50,000 annually with a $7,500 bonus

Employee Type: Salary, Full-Time

Position Summary

The Lodging Manager at Rocker B Ranch is responsible for the day‑to‑day management and overall success of all lodging operations across the property’s 134 units. This role is the primary owner of the guest lodging experience, from pre‑arrival communication through checkout, ensuring every guest receives a seamless, high‑quality, and memorable stay.

Reporting directly to the General Manager, the Lodging Manager will oversee guest services, unit readiness, housekeeping coordination, maintenance needs, and revenue opportunities related to lodging inventory. This position requires strong organizational skills, exceptional customer service, attention to detail, and the ability to proactively solve problems in a fast‑paced hospitality environment.

Why Work at Rocker B Ranch

Rocker B Ranch is a premier destination offering unique lodging and unforgettable guest experiences in the heart of Graford, Texas. This role offers the opportunity to take ownership of a large‑scale lodging operation, work in a dynamic venue environment, and directly impact guest satisfaction and operational success.

Key Responsibilities

Guest Experience & Customer Service

• Serve as the primary point of contact for lodging guests before, during, and after their stay
• Ensure a top‑tier guest experience that aligns with Rocker B Ranch brand standards
• Respond promptly and professionally to guest questions, concerns, and special requests
• Resolve guest issues quickly and effectively, escalating when necessary
• Collect and share guest feedback to continuously improve lodging operations

Lodging Operations & Inventory Management

• Oversee all lodging operations for 134 units, ensuring cleanliness, readiness, and consistency
• Manage unit assignments, availability, and occupancy in coordination with events and ranch activities
• Actively sell and promote vacant units during weekends or periods of open inventory
• Coordinate check‑in and check‑out processes to ensure smooth guest transitions
• Manage and coordinate cleaning schedules for all lodging units
• Ensure housekeeping standards are met and units are guest‑ready at all times
• Conduct regular inspections of units to ensure cleanliness and quality
• Communicate with cleaning teams regarding priorities, special requests, and scheduling changes

Maintenance & Repairs

• Identify, track, and prioritize maintenance and repair needs across all lodging units
• Coordinate with maintenance staff or vendors to ensure timely repairs
• Perform regular walk‑throughs and inspections to proactively address issues
• Maintain records of repairs, maintenance needs, and unit condition

Administrative & Reporting Responsibilities

• Maintain accurate lodging records, schedules, and operational documentation
• Provide regular updates and reports to the General Manager regarding occupancy, issues, and guest feedback
• Assist with budgeting, cost control, and operational efficiencies related to lodging
• Support policy development and process improvements for lodging operations

Qualifications & Skills

• 5+ years of experience in hospitality, lodging, hotel, resort, or property management preferred
• Strong customer service mindset with excellent communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities and adapt to changing needs
• Comfortable handling guest‑facing situations and problem resolution
• Basic understanding of maintenance coordination and housekeeping operations
• Proficient in scheduling, inventory management, and basic computer systems
• Ability to work weekends, holidays, and event‑driven schedules as needed