Lodging Front Desk Agent

Schweitzer Mountain; Sandpoint (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant community at a renowned ski resort where you can enjoy the thrill of the slopes while providing exceptional customer service. This role involves welcoming guests, managing reservations, and ensuring a secure and friendly stay. With a focus on inclusivity and fun, you'll be part of a team that values hard work and camaraderie. Enjoy a range of perks including free skiing privileges, flexible time off, and comprehensive benefits. If you're passionate about hospitality and the outdoors, this seasonal position offers a unique opportunity to thrive in a dynamic environment.

Benefits

Free Ikon Pass for eligible employees

Discounted skiing for friends and family

Employee housing available

Onsite employee childcare

Flexible Time Off (FTO) and Paid Time Off (PTO)

Generous discounts on outdoor gear

Medical, dental, vision insurance

401k plan with employer match

Paid parental leave

Discounted tuition with partner university

Qualifications

• Basic computer and math skills required.
• Two years in customer service preferred.

Responsibilities

• Perform sales and customer service related to guest registration.
• Respond to information requests and complaints from guests.
• Process and control room reservations efficiently.

Skills

Basic computer skills

Basic math skills

Good judgment with the public

Education

High school diploma or equivalent

Job description

Seasonal (Seasonal)

Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!

PERKS & BENEFITS:

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

Position Details:

Supervisory: No

Supervised by: Front Office Manager

Position Type: Full Time Seasonal

Wage Range: $17.50/hr

Position Summary:

Perform sales and customer service related to guest registration, processing reservations, and revenue collections to ensure guests receive a secure and friendly stay. Applicants should be 18 years or older.

Essential Functions:

1. Recognize, greet, and extend warmth and hospitality to guests.
2. Respond appropriately to information requests and complaints.
3. Use suggestive selling techniques to sell rooms, encourage reservations, and promote resort activities.
4. Operate front desk equipment such as switchboard, computer, and calculator.
5. Process and control room reservations.
6. Accurately collect revenues from room rentals and other purchases.
7. Provide security for guests by controlling room keys, verifying cash banks, making safe cash drops, and following credit card procedures.
8. Complete necessary paperwork for front desk operations.
9. Perform other tasks as assigned by management.

Physical Demands:

May work up to 10-hour days, standing for about 8 hours. Use hands for fine manipulation. Visual, speech, hearing, and touch skills are required. Some lifting of skis and luggage is necessary. Worksite includes the Selkirk Lodge/White Pine front desk and reservations departments.

Other Responsibilities:

Assist reservations with guest bookings, aid with group functions, help with baggage, housekeeping, and office upkeep.

Job Specifications:

Skills: Basic computer and math skills, good judgment with the public.

Education: High school diploma or equivalent, computer literate.

Experience: Two years in customer service, hotel experience preferred.

License Needed: None

Note: Schweitzer reserves the right to modify duties as necessary.