Lodging Front Desk Agent

Schweitzer Mountain; Missoula (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant community at a leading ski resort, where your skills in customer service will shine! This seasonal position offers a dynamic work environment, engaging with guests and ensuring they have a memorable experience. You'll be part of a dedicated team that values hospitality and inclusivity, making every guest feel welcomed. With competitive pay and an array of perks, including free skiing and discounts on outdoor gear, this role is perfect for those who love the outdoors and want to work in a fun, energetic atmosphere. Embrace the opportunity to grow and make a difference in the ski industry!

Benefits

Free Ikon Pass for all eligible employees

Discounted skiing for friends and family

Employee housing available

Onsite employee childcare

Flexible Time Off (FTO)

Generous discounts on outdoor gear

Medical, dental, vision insurance

401k plan with generous employer match

Paid parental leave

Discounted tuition with partner online university

Qualifications

• Two years in customer service; hotel experience preferred.
• Computer literate and able to operate front desk equipment.

Responsibilities

• Perform sales and customer service related to guest registration.
• Use suggestive selling techniques to promote rooms and activities.
• Respond to information requests and complaints from guests.

Skills

Basic computer skills

Basic math skills

Good judgment in public interactions

Education

High school diploma or equivalent

Job description

Seasonal (Seasonal)

Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!

PERKS & BENEFITS:

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

Position Details:

SUPERVISORY: No
SUPERVISED BY: Front Office Manager

POSITION TYPE: Full Time Seasonal

WAGE RANGE: $17.50/hr

Position Summary:

Perform sales and customer service related to guest registration, processing reservations, and revenue collections to ensure guests receive a secure and welcoming stay. Applicants should be 18 years or older.

Essential Functions:

1. Recognize, greet, and extend warmth and hospitality to guests.
2. Respond appropriately to information requests and complaints.
3. Use suggestive selling techniques to promote rooms, reservations, and resort activities.
4. Operate front desk equipment such as switchboard, computer, and calculator.
5. Process and control room reservations.
6. Accurately collect revenues from rentals and purchases.
7. Provide security for guests by managing room keys, verifying cash, and following credit procedures.
8. Complete necessary paperwork for front desk operations.
9. Perform other duties as assigned by hotel management.
10. This shift includes a variety of hours, including weekends and holidays.

Physical Demands:

Work up to 10-hour days, mostly standing, with use of hands for typing and manipulation. Visual, speech, hearing, and touch skills are required. Some lifting of skis and luggage may be necessary. Work is at the Selkirk Lodge/White Pine front desk and reservations departments.

Other Responsibilities:

Assist with guest reservations, group functions, baggage handling, housekeeping, and office upkeep as needed.

Job Specifications:

Skills: Basic computer and math skills, good judgment in public interactions.

Education: High school diploma or equivalent; computer literate.

Experience: Two years in customer service; hotel experience preferred.

License Needed: None

Note: Schweitzer reserves the right to modify duties as necessary.