Lodging Clerk/Linen Specialist

Intrepid Global Solutions; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC seeks a Lodging Clerk/Linen Specialist to manage lodging operations, linen exchange, reservations, check-in/check-out, and maintenance inspections in a government lodging environment. The role requires a high school diploma, at least 2 years in DoD lodging, CQMAPs and Microsoft software proficiency, DoD Secret clearance, a valid U.S.

passport and driver's license, and the ability to work in extreme conditions.

Qualifications

• High School diploma required.
• Minimum 2 years in DoD or similar lodging.
• Experience in hospitality and services management.
• Proficient data accuracy, security, accessibility.

Responsibilities

• Participate in linen exchange with a workload of 285 sets per day.
• Maintain bed space assignments and occupancy data.
• Check personnel in/out using Government software.
• Provide 24/7 locator service with 100% room accountability.
• Escort repair technicians and manage work orders.

Skills

Data management

Customer service

Problem solving

Deescalation

Education

High School diploma

Tools

CQMAPs

Microsoft Office

Job description

As the Lodging Clerk/Linen Specialist, the person will actively participate in Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.ESSENTIAL JOB FUNCTIONSShall participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.Learn and successfully utilize all Government provided software.Maintain accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.Maintain bed down database with a minimum of required data inclusive of individual’s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.Accomplish daily occupancy checks of all vacant rooms.Provide accurate rosters and other pertinent data to the Company and/or Government upon request.Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.Provide at least one (1) central lodging processing point for checking personnel in and out.Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.Participate in linen exchange with a workload of an average of 285 linen sets per day.Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.Escort as required repair technicians to ensure proper maintenance and repairs of Government owned appliances and equipmentParticipate as needed in managing and delivering expendable and non-expendable supply and equipment items including breakdown and assembly of lodging furniture.Provide and manage workorders and ensure proper signage or decal on equipment requiring service.Other duties as assigned by Site Manager or Lodging Manager in support of any aspect of the mission.EDUCATION & EXPERIENCE:High School diploma or equivalent.Must maintain access to workload data and sensitive information from 386 LAN.Must be knowledgeable of CQMAPs software.Must have a minimum of two (2) years of experience in executing DOD or comparable lodging.Experience in hospitality and services management industry as well as aseptic cleaning procedures.Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.ADDITIONAL REQUIREMENTSPossess a valid U.S. Passport (preferred).Possess a valid U.S. Driver’s License.Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.Able to obtain and maintain a valid Residency Visa for Kuwait.Must be able to work in extreme environmental conditions including dust and high temperatures.Must be able to endure long hours, exposure to weather and hazardous conditions.Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQ Maps, Microsoft products and other software.SECURITY CLEARANCE: Active DoD Secret Clearance.Intrepid Acquisition Holdings, LLCwww.intrepidgs.comIntrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.