Lodge Attendant

FirstService Residential; Indio (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K match

Vacation & PTO

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

HSA

FSA

Job summary

FirstService Residential is seeking a Lodge Attendant to open/close facilities, staff the front desk, and support administrative tasks. You will build meaningful relationships with homeowners and community partners while enforcing policies and ensuring smooth daily operations.

The role involves coordinating with the Lifestyle Coordinator for events, handling inquiries, and assisting with room setups. A helpful, professional demeanor and basic office skills are essential.

Qualifications

• High school diploma or GED required.
• Ability to read and interpret safety rules and procedures.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to homeowners, vendors and visitors.
• Basic math and documentation skills.

Responsibilities

• Provide front desk coverage and greet residents and guests.
• Enforce rules and policies set by the Board of Directors.
• Assist with reservations, events, and excursions sign-ups.
• Perform basic office duties (photocopying, filing, faxing).
• Maintain clean, organized front desk and lobby areas.

Skills

Reading documents

Writing reports

Verbal communication

Problem solving

Time management

Attention to detail

Math and calculations

Education

High school diploma or GED

Tools

Office equipment

Job description

Description

Job Overview:

The Lodge Attendant is responsible for opening and closing the facilities, enforcing policies and implementing procedures. General office and administrative support are expected and this position is responsible for creating meaningful relationships with homeowners and community partners.

Hourly Range:

$21-24/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Front desk coverage at all times. When two or more lodge attendants are scheduled in an overlapping period, lodge attendants will take shifts operating the front desk.
• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff.
• Enforce all rules, regulations and policies as established by the Board of Directors.
• Inform Lifestyle Coordinator of any reservations or sign-ups for excursions or events.
• Answer basic questions that residents may have regarding facility usage and events.
• Support room set‑ups for reserved events per Lifestyle Coordinator’s request.
• Ensure that there is paper in photocopy, printer and fax on daily basis
• Basic office duties (photocopying, filing, faxing paperwork, etc.)

• Date and time stamp incoming correspondence; put on proper desk for distribution.
• Report any issues or concerns residents may have to management.
• Report any issues or repairs to the Maintenance Technician.
• Answer questions for potential homeowners.
• Direct written communication to Board of Directors and any committees via management.
• Prepare and distribute incident reports when required.
• Keep all rooms neat and clean.
• Perform other duties as assigned.
• Perform all opening procedures affiliated with Lodge and Spa Buildings:
• Provide daily customer service to homeowners/guests by:
• Courteously greet customers with a smile as they enter and exit the facility
• Ensure every homeowner and their guests sign in
• Handle sign-ups for activities, events, classes and excursions and sell tickets for events
• Answering and directing phone calls in a courteous and professional manner
• Distribute “Welcome Packages”, recording transponder and key fob information
• Obtaining property profiles and age verifications from homeowners.
• Handling basic homeowner issues in a polite and patient manner
• Walking the property for safety, maintenance and housekeeping issues and conducting Community Association Inspection Reports
• Accept and sign for deliveries and place item on appropriate desk for distribution
• Keep front desk, lobby and immediate loggia area clean and maintained
• Cover, as needed, during mandatory breaks and lunches.
• Perform nightly closing procedures:
• Other duties which may include:
• Maintain and purchase office supplies/items needed for maintenance projects as directed by the General Manager.
• Track expenditures and assist General Manager with reconciliation of purchases made with the Association credit card.
• Assist in maintaining current membership database to provide accurate membership reports as requested, including maintenance of rental tracking for rental restriction compliance.
• Help with community website to ensure accuracy of information posted.
• Compose and publish eblast announcements as requested. This may include help with a monthly newsletter and selling advertising space.
• Maintain monthly calendars and regularly ensure accuracy.
• Assist the social committee with ticket sales, advertising for events, coordinating event purchases and reimbursements.
• Plan, advertise and promote community projects using print, electronic and direct mail.

• Manage process for Architectural Applications; this may include tracking spreadsheets, updating owner accounts, issuing determination letters, filing and other projects.
• Assist General Manager with annual election by maintaining records of ballots received and coordinating tabulation during the annual meeting.
• Organize setup for events, activities, classes, committee meetings and Board meetings.
• Create work orders for homeowners and coordinate projects/tasks with maintenance technician as needed.
• Distribute current activities schedules at designated locations, both electronically and via hard copy. Answer homeowner questions regarding these events.
• Participate in meetings and trainings as requested.
• Perform regular safety and status reviews for the facility, immediately bringing concerns to the General

Skills & Experience

• High school diploma or general education degree (GED).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to homeowners, vendors, contractors and other visitors.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Requirements and Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to sun, wind, heat and cold.
• The noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 45 pounds.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, kneel, crouch or crawl and talk and hear.

Tools Used

• Standard office equipment including computer, phone, copier/scanner, etc.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

Disclaimer

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.