Locksmith / Security Hardware Technician

Weiders Hardware Inc.; Village of Fairport (NY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Weider's Hardware is seeking an experienced locksmith to run our in-store key and lock counter and handle service calls at customer homes and businesses. You will work independently in the field—rekeying, installing hardware, and earning customer trust with discretion and professionalism.

The role requires 3+ years of hands-on locksmithing (or a locksmith program plus field experience), own vehicle and tools, valid NYS license, and a clean background.

Qualifications

• 3+ years of hands-on locksmithing or completion of a locksmith program plus verifiable field experience.

Responsibilities

• Rekey and repin residential and commercial cylinders; originate and duplicate keys, including transponder and high-security blanks.
• Install and service door hardware: deadbolts, mortise locks, levers, closers, panic/exit devices, and electronic and smart locks (keypad, Bluetooth, Wi-Fi).
• Perform lockouts and non-destructive entry for verified customers, and lock changes for new homeowners and tenants.
• Set up and maintain master key systems for commercial accounts; keep accurate, secure key records.
• Verify proof of ownership or authorization before any entry or rekey work — no exceptions.
• Run the in-store key counter, advise walk-in customers on hardware selection, and support inventory ordering.
• Diagnose failed or damaged locks and give the customer an honest repair-versus-replace recommendation with a clear price.
• Assess commercial jobs for code compliance (fire egress, ADA) and flag anything requiring a licensed contractor.
• Document each job with notes, photos, and time for accurate invoicing.
• Participate in on-call rotation for after-hours lockouts, if we offer that service.

Skills

Locksmithing

Rekeying

Lock installation

Field service

Customer service

Tools

Picks & plug followers

Key machine

Drill kit

Lock hardware tools

Job description

Weider's Hardware is hiring an experienced locksmith to run our in-store key and lock counter and handle service calls at customer homes and businesses. You'll work independently in the field — rekeying, installing hardware, and getting people back into their own property — and you'll be the person customers trust with access to their homes. Discretion and a steady, professional manner matter here as much as technical skill.

Responsibilities

• Rekey and repin residential and commercial cylinders; originate and duplicate keys, including transponder and high-security blanks.
• Install and service door hardware: deadbolts, mortise locks, levers, closers, panic/exit devices, and electronic and smart locks (keypad, Bluetooth, Wi-Fi).
• Perform lockouts and non-destructive entry for verified customers, and lock changes for new homeowners and tenants.
• Set up and maintain master key systems for commercial accounts; keep accurate, secure key records.
• Verify proof of ownership or authorization before any entry or rekey work — no exceptions.
• Run the in-store key counter, advise walk-in customers on hardware selection, and support inventory ordering.
• Diagnose failed or damaged locks and give the customer an honest repair-versus-replace recommendation with a clear price.
• Assess commercial jobs for code compliance (fire egress, ADA) and flag anything requiring a licensed contractor.
• Document each job with notes, photos, and time for accurate invoicing.
• Participate in on-call rotation for after-hours lockouts, if we offer that service.

Requirements

• 3+ years of hands-on locksmithing, or completion of a locksmith program plus verifiable field experience.
• Own truck or van in reliable, presentable condition, plus a complete set of locksmith tools (picks, plug followers, key machine access, drill kit).
• Valid NYS driver's license and a clean driving record.
• Clean criminal background check — non-negotiable given the nature of the work.
• Sound judgment about authorization and customer identity; understands the liability of getting it wrong.
• Comfortable with electronic access control and smart lock troubleshooting, or willing to train up quickly.
• Able to lift 50 lbs, work from ladders, and stay on your feet through a full shift.
• Smartphone use for dispatch, photos, and job records.
• Preferred: ALOA membership or certification (CRL, CPL), automotive key programming experience, commercial master keying experience.