Locker Attendant (Volcano Bay)

Universal Orlando Resort; Orlando (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading entertainment destination where you will be responsible for providing exceptional guest service and completing sales transactions for premium products. In this engaging role, you will assist guests with their needs, utilize technology to enhance their experience, and ensure that all service areas are maintained to the highest standards. This part-time position offers a unique opportunity to work in a fast-paced environment, interact with diverse guests, and contribute to creating memorable experiences. If you thrive in a customer-focused role and enjoy a vibrant atmosphere, this is the perfect opportunity for you.

Qualifications

• 0-1 year of guest service experience preferred.
• Strong interpersonal skills required for fast-paced environment.

Responsibilities

• Complete sales transactions and provide support to guests.
• Maintain cleanliness and inventory of rental products.

Skills

Interpersonal Skills

Cash Handling

Customer Service

Education

High School Degree or GED

Tools

Tablets

Job description

We are currently looking for exceptional candidates to fill positions in the below categories.

Search Results

Apply now Job no: 635730
Work type: Casual (Part-Time)
Location: Orlando
Categories: Park & Resort Operations, Orlando - Park Hourly Generic

JOB SUMMARY:

Responsible for completing sales transactions and offering a variety of Premium Products. Individuals are also responsible for providing service and support to both guests and internal partners while maintaining all Premium Services areas.

MAJOR RESPONSIBILITIES:

• Responsible for obtaining guests' information for the sales agreement and following proper cash handling procedures during the sales transactions. Maintains accurate logs of rented or returned Premium Services items to ensure appropriate inventory levels.
• Resolves and eases sensitive guest situations on an individual basis through personal interaction. Asks exploratory questions to identify concerns, needs, and expectations. Fully investigates issues regarding Park Technology, Attractions, Third Party Tenants, and guest-related issues. Determines and provides appropriate course of guest recovery.
• Uses suggestive sales techniques to process orders for various rental products to include Cabanas, Premium Seating, Universal Express, towels, and lockers while providing product information. Uses tablets to check in guests, generate user profiles, add entitlements to wearables, add/delete reservations, rent lockers, and assist guests with questions regarding offered products and technology usage.
• Maintains cleanliness of Concierge booths, lockers, rental products, and towels including the use of cleaning agents. Inspects and maintains inventory of all rental products, identifies, and reports maintenance issues.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

High school degree or GED required.

EXPERIENCE:

0-1 year cash handling and guest service experience preferred but not required; or equivalent combination of education and experience. Must have strong interpersonal skills and be able to work in a fast-paced environment.

ADDITIONAL INFORMATION:

Responsible for completing sales transactions that include Cabanas, Premium Seating, Universal Express, towels, and lockers. Responsible for assisting guests with wearable interactions such as adding entitlements, adding/deleting return times, and generating guests’ profiles. Responsible for assisting guests with questions/issues regarding park technology, premium products, and finding resolutions.