Lockbox Processing Clerk

SPS; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team in Pittsburgh as a Lockbox Processing Clerk, where your attention to detail and organizational skills will shine. This role is essential for accurately processing payments and documents, ensuring quality and compliance in a fast-paced environment. You'll operate scanning equipment, conduct quality checks, and maintain confidentiality while meeting production standards. The company fosters a culture of learning and growth, offering competitive benefits and opportunities for career advancement. If you're looking for a rewarding challenge in a supportive workplace, this position is perfect for you.

Benefits

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K with company match

Education discounts

Referral bonuses

Pet discounts

Qualifications

• Strong attention to detail and accuracy is essential.
• Experience in a lockbox or payment processing environment is preferred.

Responsibilities

• Process incoming mail and documents accurately and efficiently.
• Operate scanning equipment and verify scanned images for quality.

Skills

Attention to detail

Organizational skills

Communication skills

Teamwork

Ability to learn technology

Education

High school diploma or equivalent

Additional education in a related field

Tools

Scanning equipment

Basic computer operations

Microsoft Office Suite

Job description

Come explore the Power of Possibility with a career at SPS!

We have a great opportunity for those seeking a new challenge, but also a fantastic place to work. Come grow with us in Pittsburgh PA!

SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match.

Reports To: The Lockbox Processing Clerk will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Summary: The Lockbox Processing Clerk is responsible for accurately and efficiently processing payments and documents received via mail. This role involves opening mail, operating scanning equipment, and performing other duties typical of a lockbox processing environment. The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to work effectively in a fast-paced setting. Additionally, the Lockbox Processing Clerk will be responsible for meeting production and quality standards set by the company.

Key Responsibilities:

1. Mail Processing:
   Open, sort, and distribute incoming mail according to predefined procedures. Ensure all mail is processed promptly and accurately.
2. Scanning and Imaging:
   Operate scanning equipment to capture images of checks, payment coupons, and other documents. Verify the quality and clarity of scanned images, making adjustments as necessary.
3. Quality Control:
   Conduct regular quality checks to ensure all items are processed correctly. Report any issues or discrepancies to the supervisor promptly.
4. Compliance and Security:
   Adhere to company policies and procedures related to lockbox processing. Maintain the confidentiality and security of all processed information.
5. Production and Quality Standards:
   Meet or exceed production and quality standards set by the company. Continuously monitor and improve personal performance to achieve these standards. Participate in training and development programs to enhance skills and knowledge.

What you will be doing:

• Opening, sorting, and scanning incoming mail according to predefined procedures.
• Operating scanning equipment to capture images of checks, payment coupons, and other documents.
• Performing quality checks to ensure all items are processed correctly.
• Maintaining confidentiality and security of all processed information.
• Meeting or exceeding production and quality standards set by the company.

What we need from you:

• Strong attention to detail and accuracy.
• Ability to work both independently and in a team setting successfully.
• Capability to use/learn technology such as document scanning devices and basic computer operations.
• Ability to handle physical duties associated with the job, such as lifting and moving mail trays and packages up to 25 pounds.
• An ability to be bright, articulate, and neat in appearance.

Qualifications and Education Requirements:

• High school diploma or equivalent; additional education or training in a related field is a plus.
• Previous experience in a lockbox or payment processing environment is preferred.
• Proficiency in operating scanning equipment and related software.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Basic computer skills, including familiarity with Microsoft Office Suite.

Physical Requirements:

• Ability to lift and move mail trays and packages up to 25 pounds.
• Prolonged periods of sitting or standing while performing tasks.
• Manual dexterity required for operating scanning equipment and handling documents.

Physical Demands:

• Approximately 50% of the time this position requires the below physical demands:
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range: $20 - $20 USD

WHAT WE OFFER:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.