Lockbox Operations Associate

Conduent; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Full-Time Employment

Full Benefit Options Day 1

Career Growth Opportunities

Job summary

Conduent in Charlotte, NC is seeking a focused Lockbox Operations Associate to handle high-volume transaction processing with accuracy. The role requires attention to detail and the ability to perform in a fast-paced, deadline-driven environment.

The position offers Sunday-Thursday shifts from 6am to 2:30pm with full-time benefits starting day one. You will process mail, batch items, and ensure compliance with banking regulations while maintaining security controls.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and accuracy.
• Able to pass background and drug screening.
• Bank operations experience preferred but not required.
• Fast learner and able to meet deadlines.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards.
• Slice, count, sort, and distribute incoming mail.
• Open envelopes and batch checks, invoices, and coupons per client instructions.
• Scan documents using high-speed scanners (OPEX Falcon).
• Prepare outgoing mail with pre-coded alphanumeric data.
• Follow internal controls, security protocols, and banking regulations.
• Escalate issues promptly to management to avoid client impact.
• Support other operations and administrative tasks as needed.

Skills

10-key data entry

Team collaboration

Attention to detail

Flexibility

Education

High School Diploma or GED

Tools

Outlook

Teams

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title: Lockbox Operations Associate

Pay Rate: $19.00 per hour - please note this rate may be below your state’s minimum wage. Consider this when applying.

Location: Charlotte, NC.

Schedule: Sunday-Thursday 6am-2:30pm

Job Summary

We are looking for a detail-oriented and dependable Lockbox Operations Associate to support banking operations through accurate, high-volume transaction processing. This role requires strong attention to detail, flexibility, and the ability to perform well in a fast-paced, deadline-driven environment.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards
• Slice, count, sort, and distribute incoming mail
• Open envelopes and batch checks, invoices, and coupons per client instructions
• Scan documents using high-speed scanners (OPEX Falcon)
• Once work is scanned it will be prepped for storage/retention and placed accordingly
• Employees are required to perform end-of-day procedures.
• Ability to work in fast paced, deadline driven workplace.
• Perform data entry and reassociation of check images and backup documents
• Prepare outgoing mail with pre-coded alphanumeric data
• Follow internal controls, security protocols, and banking regulations
• Escalate issues promptly to management to avoid client impact
• Support other operations and administrative tasks as needed

Qualifications

• Bank operations, item processing, or related experience preferred but not required
• Strong 10-key and data entry skills preferred
• Ability to work independently and as part of a team
• Reliable attendance and flexibility to work additional hours with little notice
• Ability to work under pressure and meet deadlines
• Fast learner with the ability to adapt quickly and follow detailed instructions

Requirements

• Must have a High School Diploma or General Education Degree (GED).
• Must be at least 18 years of age or older.
• Must be able to pass a criminal background check.
• Must be able to pass a required Drug Screening
• Strong attention to detail is required for this role.
• Must be proficient in Microsoft programs such as OUTLOOK and TEAMS
• Must be eligible to work in the United States.

Benefits

• Full-Time Employment
• Full Benefit Options Day 1
• $19 per hour
• Career Growth Opportunities

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.