Location/Shift Managers

Budget Car and Truck Rental of Memphis; Memphis (TN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive Base Salary plus bonus guarantee

Full benefits coverage after 60 days

One week paid vacation

Medical, Dental, Vision & 401(k)

Job summary

A car rental service in Memphis is looking for a Manager to supervise and evaluate staff while ensuring excellent customer service. The ideal candidate must possess a high school diploma and have at least one year of customer service experience. Responsibilities include monitoring financial performance, resolving customer complaints, and maintaining company standards. This role offers competitive salary plus bonuses, benefits coverage, and vacation days after one year of employment.

Qualifications

• Minimum 1 year of customer service experience.
• Must have professional communication skills.
• Experience in a fast-paced environment is required.
• Proficient in general office equipment (fax, calculator, copier).
• Prior retail and sales experience preferred.
• Experience in a fast-paced environment.

Responsibilities

• Supervise, train, develop, motivate and evaluate staff.
• Monitor financial performance of the location.
• Resolve customer complaints to ensure satisfaction.
• Monitor location financial performance including transactions and daily rental metrics.
• Maintain security of company assets including vehicle inventory and cash drawers.
• Monitor rates and fleet availability to meet customer needs.
• Control personnel expenses and align with profit plans.
• Plan/schedule to minimize overtime while meeting customer requirements.
• Address customer interactions to ensure service standards and resolve complaints.

Skills

Customer service experience

Professional communication skills

Problem resolution experience

Ability to motivate and evaluate staff

Education

High School Diploma or equivalent

Tools

General office equipment

Job description

Description

Are you looking for a challenging, energized environment with equal opportunity for learning and growth? LOOK NO FURTHER!! Budget Car and Truck Rental of Memphis is currently hiring for a Manager position.

If you're looking to advance your career, we have opportunities for you! If you enjoy a fast paced work place, that allows you to learn and grow each day, than this job is for you. We are team oriented and believe that each employee matters to our overall success.

Supervise, train, develop, motivate and evaluate the performance of staff consistent with management expectations.

Responsibilities

• Implement company work rules (discipline, discharge, motivate, and evaluate) consistently and fairly, communicate effectively with staff, and prepare all necessary documentation.
• Establish, communicate, monitor, complete and update objectives and procedures for subordinates consistent with company goals and objectives.
• Conduct meetings to communicate and discuss problem areas, employee concerns, plans, projections, etc.
• Monitor the financial performance of the location, to include transactions, revenue, length of rental, daily dollar average and daily business rentals.
• Maintain the security of company assets, to include vehicle inventory and cash drawers.
• Monitor rates and fleet availability on an ongoing basis to determine if consistent with customer needs.
• Review, modify and take steps necessary to control personnel expenses and ensure compliance with profit plan projections.
• Utilize effective planning/scheduling to minimum overtime expenses consistent with customer requirements and business levels.
• Monitor/audit time cards, enforce regulations, and conduct shift bids as necessary.
• Observe and counsel employees concerning customer interaction to ensure compliance with service standards.
• Resolve customer complaints to ensure satisfaction, within the limits of authority.
• Perform other duties and special assignments as required.

Benefits

• Competitive Base Salary plus bonus guarantee
• Full benefits coverage available after 60 days of employment
• One week paid vacation, plus two personal paid days of vacation after one year of employment
• Medical, Dental, Vision & 401(k), and Life Insurance

Requirements

• High School Diploma or equivalent
• 1 year of customer service experience
• Professional communication skills and resolution experience
• Proficient in general office equipment (fax machines, calculators, photo copiers, etc.)
• Prior retail and sales experience highly preferred
• Experience in a fast-paced, dynamic environment