Location Manager - FT

Heritage Family Funeral Services, Inc; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Heritage Family Funeral Services, Inc. is seeking a Location Manager to lead daily operations at a single funeral home location, ensuring compassionate service and regulatory compliance. You will oversee staff, manage performance, and support community engagement as the on-site leader.

The role emphasizes coordinating services, scheduling, facilities, financial stewardship, and continuous improvement while upholding Heritage Family’s mission and values.

Qualifications

• State licensure as a Funeral Director is preferred.
• Bachelor’s degree in Business Management or a related field is preferred.
• Minimum of 3-5 years of experience as a licensed Funeral Director with leadership experience.
• Strong leadership, coaching, and interpersonal skills.
• Ability to manage daily operations, prioritize competing needs, and problem-solve effectively.
• Excellent written and verbal communication skills.
• Financial acumen including budgeting, cost control, and operational analysis.
• Willingness to work evenings, weekends and holidays.
• Must pass a background check and have a valid driver’s license with a clean driving record.
• Must maintain insurability under company vehicle use policies.

Responsibilities

• Lead and oversee the daily operations of a funeral home location.
• Deliver compassionate, personalized service to families.
• Manage and mentor all location staff.
• Ensure compliance with policies, standards, and regulations.
• Serve as primary contact for regional leadership.
• Provide coaching and development for staff.
• Interviewing, hiring, scheduling, and development planning for location staff.
• Execute corporate and regional initiatives within the funeral home.
• Identify opportunities to improve quality, efficiency, and family experience.
• Collaborate with regional and corporate teams to align with goals.
• Support change management related to systems and processes.
• Serve as ambassador of Heritage Family’s mission and values.
• Build relationships in the community through events and associations.
• Promote Heritage Family’s reputation for exceptional care.
• Manage financial performance, budgets, labor costs, AR, merchandise sales.
• Support revenue growth through pre-need referrals and memorial offerings.

Skills

Funeral Director licensure

Leadership

Experience as Funeral Director

Operations management

Communication skills

Financial acumen

Customer service

Evenings/weekends/holidays

Leadership & mentorship

Community presence

Results-oriented

Education

Bachelor’s degree in Business Management

Job description

Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built onmeaningful service, deep respect, and a commitment to honoring every life.

At Heritage Family, we offer more than a job — we offer purpose. Our team is united by shared values and a mission that matters:

• Honor Every Life with Compassion: We provide personalized, heartfelt services that celebrate each unique life, meeting families where they are with care and understanding.
• Lead with Innovation and Respect: We blend time-honored traditions with modern approaches to create thoughtful, meaningful experiences for the families we serve.
• Foster a Culture of Empathy: We care deeply — for our communities and for one another. You’ll join a team that supports and values every voice, empowering you to make a lasting difference.

A career in deathcare is both a calling and a responsibility. At Heritage Family, you’ll find a supportive environment where you can grow professionally while helping others in some of life’s most tender and meaningful moments.

Position Summary:

The Location Manager is responsible for leading daily operations at a single funeral home location, ensuring exceptional service to families, compliance with all regulatory requirements, and adherence to Heritage Family’s mission, vision, and values. This role oversees funeral home staff, manages operational performance, supports community engagement, and serves as the primary on-site leader responsible for delivering an excellent client and employee experience.

The Location Manager ensures smooth coordination of funeral services, staff scheduling, facility management, financial stewardship, and continuous quality improvement within their assigned location.

Essential Duties and Responsibilities:

Leadership and Oversight of Funeral Home Operations:

• Lead and oversee the daily operations of a funeral home location.
• Ensure operational standards are met or exceeded, delivering compassionate, personalized, and professional service to families.
• Manage and mentor all location staff, including funeral directors, apprentices, funeral assistants, and administrative personnel.
• Ensure compliance with company policies, industry standards, and applicable state/local regulations.
• Serve as the primary point of contact for Regional Leadership regarding operational updates, performance, facility needs, and staff support.

Staff Management, Training & Development

• Provide ongoing coaching, guidance, and performance reviews for all staff members at the location.
• Support new funeral directors or apprentices assigned to the location by offering hands-on training and development opportunities.
• Foster a culture of accountability, teamwork, empathy, and service excellence.
• Assist in interviewing, hiring, scheduling, and development planning for all location-based employees.

Implementation of Operational & Strategic Initiatives

• Execute corporate and regional initiatives consistently within the funeral home.
• Identify opportunities to improve quality, efficiency, workflow, and family experience.
• Maintain strong collaboration with regional and corporate teams to ensure alignment with organizational goals.
• Support change management efforts related to systems, processes, and service enhancements.

Mission, Vision & Community Engagement

• Serve as an ambassador of Heritage Family’s mission, ensuring compassionate and meaningful service for every family.
• Build and strengthen relationships in the community through engagement, events, and professional associations.
• Promote Heritage Family’s values and uphold its reputation for exceptional care.

Financial and Operational Accountability

• Manage the financial performance of the assigned location, ensuring adherence to budgets and operational targets.
• Monitor labor costs, accounts receivable, merchandise sales, and service quality metrics.
• Implement financial controls and ensure accurate, timely documentation in operational systems.
• Support revenue growth initiatives, including pre-need referrals, service options, and memorialization offerings.

Scope of Responsibility:

• Manage the operations, staff, facilities, and performance of an assigned funeral home location.
• Execute assigned projects or initiatives at the direction of the Regional Director of Operations.

Skills and Qualifications

• State licensure as a Funeral Director is preferred. Bachelor’s degree in Business Management or a related field is preferred.
• Minimum of 3-5 years of experience as a licensed Funeral Director with demonstrated leadership experience.
• Strong leadership, coaching, and interpersonal skills.
• Ability to manage daily operations, prioritize competing needs, and problem-solve effectively.
• Excellent written and verbal communication skills.
• Financial acumen, including budgeting, cost control, and operational analysis.
• Deep commitment to serving families with compassion, professionalism, and empathy.
• Willingness and availability to work evenings and weekends and holidays.
• Must successfully pass a background check and possess a valid driver’s license with a clean driving record. Must maintain insurability under company vehicle use policies.
• Leadership & Mentorship: Ability to guide, support, and inspire a team within a single location.
• Operational Management: Skilled in scheduling, service coordination, facility oversight, and workflow planning.
• Community Presence: Builds strong connections within the local community.
• Results-Oriented: Focused on service quality, operational standards, and financial outcomes.

Work Environment and Physical Requirements:

• The Location Manager must be adaptable to changing priorities and environments, maintaining a professional demeanor at all times.
• Flexibility to work extended hours, including evenings and weekends to meet the needs of the community and the company.
• Must be able to sit, stand, and walk intermittently, lift up to 50 pounds, and perform repetitive hand and foot actions. Adequate hearing and visual acuity are necessary for effective communication and decision-making.