Location Manager

Virginia Maryland Tractor; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Virginia Maryland Tractor seeks a Location Manager for the Greater Virginia and Lower Maryland locations. You will lead operations to meet business plans, manage resources, and drive customer satisfaction across multiple departments.

You will develop relationships with customers, guide the management team, and coordinate marketing and sales activities, ensuring a professional facility and strong financial results.

Qualifications

• 5+ years experience in a retail environment.
• 1+ year(s) experience as parts/service manager or in sales preferred.
• Familiar with John Deere and competitive products.
• Experience handling elevated customer issues.
• Ability to lead and motivate others.
• Knowledge of financial metrics, marketing, and sales/parts/service operations.
• Strong analytical, planning, problem-solving and communication skills.
• Bachelor's degree in Agriculture, Business or equivalent.

Responsibilities

• Executes the business plan and drives financial performance (sales, budgets, costs).
• Builds and maintains positive customer relationships and resolves issues.
• Ensures clear cross-department communication at the location.
• Promotes dealership values, vision and mission locally.
• Collaborates with other store managers for best practices.
• Supports corporate changes within the location.
• Plans and executes marketing activities and events.
• Oversees facility appearance, maintenance and security.
• Represents the company in machinery sales to key customers as needed.
• Contributes to hiring, coaching, and evaluating the management team.
• Maintains ongoing relationships with John Deere personnel.

Skills

Leadership

Customer service

Communication

Strategic planning

Sales

Financial acumen

Problem solving

Analytical skills

Education

Bachelor's degree in Agriculture or Business

Tools

John Deere product knowledge

Job description

NOTE: THIS ROLE IS FOR THE GREATER VIRGINIA AND LOWER MARYLAND LOCATIONS

Purpose

Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees). Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of employees, and the satisfaction of customers.

Responsibilities

• Executes the business plan and achieves financial performance, including sales, budgets and cost control, according to established goals for a location(s)
• Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
• Ensures that appropriate communication takes place within and across all departments at the store location(s) which may include leading regular department management staff meetings and all employee meetings
• Communicates the dealership values, principles, vision and mission within their location
• Communicates with other store managers to implement best practices and consistent processes for all departments within the organization
• Supports corporate managers in implementing changes in any department within the location
• Ensures the successful planning and execution of marketing activities and events
• Oversees maintenance, security and a professional appearance of the facility and property for the location
• May represent the company for the sale of machinery to key customers as needed
• Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within their store
• Manages on-going relationships with key John Deere personnel

Experience, Education, Skills and Knowledge

• 5+ years experience in a retail environment
• 1+ additional years experience as a parts or service manager or in a sales role preferred
• Familiar with John Deere and competitive products
• Experience dealing with elevated customer issues
• Ability to lead and motivate others
• Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations
• Solid analytical, business planning, problem solving, and communication skills
• Bachelors degree in Agriculture, Business or equivalent experience required