Location Manager

carriageservices; Matthews (NC); On-site; USD 67,500 - 82,500; Full time

Job summary

Carriage Services seeks a Location Manager for Heritage Funeral Home - Weddington, NC to oversee memorial services, including preparation of the decedent, visitation, services, burials and cremations, while guiding families with care.

The role requires a Funeral Director license and 5+ years of management, with strong financial acumen, English fluency and MS Office proficiency. You will lead staff, manage budgets, and expand community presence.

Qualifications

• College degree or some college is required.
• Current Funeral Director license required.
• At least 5 years' management experience.
• Ability to analyze financial reports to improve location performance.
• Willingness to grow the business in a new market.
• Able to read, write and speak English fluently.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Detail-oriented and able to work in a team.

Responsibilities

• Oversee management of resources and day-to-day operations.
• Develop financial plan and ensure yearly goals are met.
• Analyze activities, costs, operations, and forecast progress toward goals.
• Ensure compliance with federal, state, and local laws for cemetery, cemetery sales, crematory, and funeral home.
• Build relationships with suppliers to add value to client families.
• Ensure all operation permits are current and filed timely.
• Monitor financial results to meet or exceed standards.
• Prepare and manage capital requests and expenditures.
• Provide coaching and development to department heads and staff.
• Conduct family surveys and follow-up calls.
• Inspect facilities to maintain standards.
• Develop and implement community marketing plans.
• Sponsor on-site community events.
• Develop relationships with community leaders.
• Assist reports with goal-setting.
• Encourage new service offerings.
• Other duties as assigned.

Skills

Management experience

Financial analysis

English fluency

Detail-oriented

Teamwork

Business development

Education

College degree

Funeral Director license

Tools

MS Office

Job description

Location Manager

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

We are looking for a Location Manager who will oversee, direct, and coordinate all aspects of memorial services entrusted to our Rader Funeral Home location which include preparation of the decedent, visitation, memorial services, burials, and cremations, while providing caring support and advice to families and friends of the deceased.

The Location Manager is accountable for overseeing the operations of the business to ensure the expectations of client families and their guests are exceeded.

Compensation: $75,000 per year (negotiable based on experience)

Job Type: Full-Time

Location: Heritage Funeral Home - Weddington, NC

Job Responsibilities

• Oversees the management of resources and day-to-day operations.
• Establishing a financial plan and ensure goals and objectives are met each year.
• Analyze activities, costs, operations, and forecast data to determine location progress toward goals and objectives.
• Understand and monitor compliance of Federal, state, and local laws and regulations for operation of a cemetery, cemetery sales, crematory, and funeral home.
• Develop and monitor quality relationships with suppliers in order to ensure that products and services offered to the business add value to client family satisfaction and market share growth.
• Ensure that all business operation permits are current and applied for in a timely manner.
• Monitor and manage financial results in a manner that meets or exceeds standards.
• Prepare and manage capital requests and expenditures.
• Provide a high level of coaching, mentoring, and development to department heads and location staff.
• Be responsible to ensure that family survey and family service follow up calls are completed.
• Inspections of all facilities, grounds, and locations to ensure all are maintained to standards.
• Develop and implement marketing plans to expand exposure of the location in the community.
• Sponsor on-site community events that promote the business to the community.
• Develop relationships with community businesses and leaders.
• Assist direct reports with setting and meeting their goals.
• Encourage the development of new service offerings.
• Other duties as assigned.

Qualifications

• College degree or some college required.
• Current Funeral Director license required.
• A minimum of 5 years’ experience managing.
• Must understand how to analyze financial reports to determine actions necessary to maintain and/or improve the location’s performance.
• Ability to drive to learn a new market and grow the business.
• Willingness to explore additional prospecting channels.
• Able to read, write and speak English fluently.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.
• Detail oriented and ability to work in a team setting.

Physical Requirements and Work Environment

• The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• Performance of this position’s duties may also require power reaching, pushing, and pulling.
• This position’s duties require routine exposure to chemicals and/or blood borne pathogens.
• Must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.