Location Leader

Summers Plumbing Heating & Cooling; Brownsburg (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Disability insurance (short/long-term)

401(k) with company match

Paid holidays and vacations

Life insurance

Employee Stock Ownership Plan (ESOP)

Job summary

Summers Plumbing Heating & Cooling is seeking a Manager to lead our service operations in Brownsburg, IN. You will support technicians, work with dispatch, and ensure a positive customer experience from start to finish.

The role emphasizes team development, budget oversight, and cross-functional coordination across maintenance, service, and indoor air quality teams. Ideal candidates bring 3+ years of management experience, a plumbing/HVAC background, and strong supervisory and computer skills.

Qualifications

• High school diploma or GED required.
• 3+ years of management experience preferred.
• Working knowledge of plumbing and HVAC is required.
• Valid driver's license required.
• Strong supervisory, communication and computer skills.
• Ability to work after regular business hours as needed.

Responsibilities

• Manages and develops staff, including hiring, termination, budgeting, and directing work assignments to ensure effective production.
• Coordinates maintenance, service, and indoor air quality departments to improve operational efficiency using reports.
• Resolves customer issues to ensure satisfaction.
• Collaborates on budgeting with the general manager.
• Generates reports and maintains records on inventory, tools, and vehicles.
• Trains crews on proper use of materials and workmanship.
• Ensures vehicles are stocked and warranty parts are managed.

Skills

Team leadership

Staff development

Hiring & scheduling

Budgeting

Customer service excellence

Operations management

Communication

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Scheduling software

CRM/Dispatch software

Job description

Do you enjoy leading teams and making sure customers receive great service? Are you organized, supportive, and ready to take ownership of daily operations? If so, we would love to talk with you.

WHAT YOU WILL DO

As a Manager of our business, you lead the team and help keep operations running smoothly. You support technicians, work with dispatch, and make sure customers have a positive experience from start to finish. If you enjoy leading others and making a difference every day, this could be the right role for you.

OUR CORE VALUES!

1. Integrity: We do the right thing, even when no one is looking.
2. Ownership: We take responsibility for the growth of our team, the organization and ourselves.
3. Service: We take the extra step to go above and beyond what is expected of us.

RESPONSIBILITIES

• Manages and develops the staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

QUALIFICATION

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• 3+ years management experience preferred
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory experience, communication and computer skills are required
• Ability to work after regular business hours as needed

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$