Location Leader

Summers Plumbing Heating & Cooling; Elkhart (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Paid vacations

Health insurance

Dental insurance

Short-term disability

Long-term disability

401K with company match

Life insurance

Birthday holiday pay

Employee Stock Ownership Plan

Job summary

Summers Plumbing Heating & Cooling in Elkhart, IN seeks a Manager of Operations to lead service teams, coordinate dispatch, and ensure excellent customer experiences from start to finish. The role emphasizes ownership, reliability, and driving operational efficiency.

Responsibilities include workforce development, budget collaboration, and ensuring high standards in service delivery. The position requires hands-on leadership, strong communication, and a commitment to branch growth and customer

Qualifications

• Must have strong supervisory and leadership capabilities.
• Excellent communication with customers and colleagues.
• Proficient with computer systems and basic software.
• Willing to work after regular business hours as needed.

Responsibilities

• Manages and develops staff including hiring, scheduling, evaluating performance, and directing work to ensure productivity.
• Coordinates maintenance, service, and indoor air quality operations to improve efficiency.
• Resolves customer issues to ensure satisfaction and repeat business.
• Collaborates with the general manager on budgeting and cost control.
• Generates reports and tracks inventory, tools, and vehicles for accountability.
• Reviews performance reports with management and identifies improvement areas.
• Instructs crews on safe material usage and quality workmanship.
• Ensures payroll accuracy for technicians and proper shifts with dispatch.
• Monitors staffing and training needs to maintain service levels.

Skills

Supervisory experience

Communication

Computer skills

Education

High school diploma or GED

Job description

LOCATION LEADER

Do you enjoy leading teams and making sure customers receive great service? Are you organized, supportive, and ready to take ownership of daily operations? If so, we would love to talk with you.

WHAT YOU WILL DO

As a Manager of our business, you lead the team and help keep operations running smoothly. You support technicians, work with dispatch, and make sure customers have a positive experience from start to finish. If you enjoy leading others and making a difference every day, this could be the right role for you.

OUR CORE VALUES!

• Integrity: We do the right thing, even when no one is looking.
• Ownership: We take responsibility for the growth of our team, the organization and ourselves.
• Service: We take the extra step to go above and beyond what is expected of us.

RESPONSIBILITIES

• Manages and develops the staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

QUALIFICATIONS

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• 3+ years management experience preferred
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory experience, communication and computer skills are required
• Ability to work after regular business hours as needed

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

• We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match.
• Additional benefits include company paid short-term disability and life insurance!
• We also celebrate you by paying you holiday pay for YOUR birthday.
• As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$