Local Services Branch Chief | Staff Services Manager III, JC-475767

California Department of Public Health; Sacramento (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Local Services Branch Chief to lead a dedicated team focused on enhancing the health and well-being of California's diverse communities through the Women, Infants, and Children (WIC) Program. This pivotal role involves overseeing program standards, providing expert guidance, and fostering collaboration among local agencies. The ideal candidate will possess a strong background in public health program management and demonstrate exceptional analytical and communication skills. Join a committed organization that values equity, diversity, and inclusion, and make a meaningful impact on the lives of families across California.

Benefits

Vision insurance

Medical insurance

Pension plan

Work-from-home stipend

Flexible work hours

Qualifications

• Experience in public health or community program management.
• Strong analytical and communication skills for effective stakeholder engagement.
• Ability to manage contracts and budgets efficiently.

Responsibilities

• Lead the Local Services Branch team in supporting WIC Program participants.
• Provide technical assistance and oversight for local agency contracts.
• Evaluate program policies and procedures for effectiveness.

Skills

Public health program planning

Analytical skills

Communication skills

Contract management

Project management

Education

Bachelor's degree in Public Health

Master's degree in Public Health

Tools

Management Information Systems

Electronic Benefits Transfer (EBT)

Job description

Local Services Branch Chief | Staff Services Manager III, JC-475767

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Local Services Branch Chief | Staff Services Manager III, JC-475767

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California Department of Public Health provided pay range

This range is provided by California Department of Public Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Women, Infants, and Children Program (WIC) has been part of the nation’s nutrition safety net for 50 years.

Extensive research has found WIC to be a cost-effective investment that leads to healthier infants, more nutritious diets, health care for children, and subsequently higher academic achievement for students. WIC helps families receive healthy food, nutrition education, breastfeeding support, and referrals to healthcare and other community services.

Like other divisions within the California Department of Public Health (CDPH), WIC builds its program by addressing social determinants of health. WIC impacts the life course by promoting health practices that can ultimately improve life outcomes often experienced by vulnerable communities.

WIC serves babies and children up to age five, pregnant women, and new mothers. Dads, grandparents, foster parents of young children, and working families are welcome at WIC too!

Monthly, nearly one million WIC participants can find support at one of 84 local agencies which offer services at more than 500 sites throughout California. WIC participants can redeem their food benefits at approximately 3,800 grocers that are authorized to serve WIC families.

In 2019 - 2020, the WIC Division implemented an Electronic Benefits Transfer (EBT) card called the California WIC Card and a new management information system known as WIC WISE, that allows WIC participants to be served more efficiently. The CDPH WIC Division works continuously to improve its operations and system to better support families and its partners.

About The CDPH/WIC Family

Over 200 state staff work at CDPH’s WIC Division, headquartered at the Natomas campus in Sacramento. WIC is committed to a hybrid workforce and the state provides a modest stipend for those who fully and partially work from home. Staff are provided with a computer or laptop, camera, and large screen to conduct their work. We build our unit teams virtually and maintain contact with stakeholders by being on camera to solidify our relationships.

The WIC Division is led by senior managers administering a Local Policy and Health Programs Branch, Local Services Branch, Vendor Management Branch, Communications, Food, and Vendor Policy Branch, Data and Integrity Branch, Systems Integration Branch, and the Operations team.

Through these branches, our support staff, analysts, specialists, researchers, and nutritionists serve the needs of WIC families, supports our program partners, and ensures the California WIC Program is administered appropriately and effectively.

• Department Website: https://www.cdph.ca.gov
• Check out How to Apply for a Job at CDPH
• Benefit information can be found on the CalHR website and the CalPERS website.
• The CDPH does not currently use E-Verify for employment verification.
• The salary listed in this ad may not include recent adjustments or changes from the fiscal year

Job Description And Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by advancing the health and well-being of California’s diverse people and communities as Chief of the Local Services Branch (LSB), the incumbent leads a team that provides monitoring, training, support for, and collaboration with, regional local agencies serving the Women, Infants, and Children (WIC) Program participants.

The incumbent works under the general direction from the Assistant Division Chief, Services, Staff Services Manager III (SSM III). The SSM III is the LSB Chief who has managerial responsibility for developing, implementing, and monitoring quality nutrition and program standards for the WIC program.

In this capacity, the SSM III provides expert knowledge, technical assistance, and oversight to LSB subordinate supervisors in the day-to-day management of the LSB, including operations of 84 local agency contracts; training; nutrition and breastfeeding services; and local support. The SSM III actively participates as a member of the WIC Division management team and Senior Leadership Team.

This position may require statewide travel up to 15% of the time.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Analyzing complex situations and providing guidance to subordinates and colleagues.
• Communicating effectively with various levels of staff and the general public.
• Evaluating the impact and effectiveness of program, policies, regulations, and/or procedures.

Experience in:

• Public health and program planning, management, and evaluation of public health or community programs.
• Presenting to internal and external stakeholders.
• Leading workgroups, projects, teams, and other managers.
• Contract management and budgeting.
• Creating and implementing processes and procedures based on policies and regulations.
• Managing, prioritizing, and meeting multiple deadlines in a fast-paced work environment.

Knowledge of:

• State and federal policies and regulations related to the WIC program or other public assistance programs.
• Project management methodology.
• Public health principles.

The completed Supplemental Questionnaire is required to be submitted along with the Application. Applicants must provide a separate response to each question below.

The completed Supplemental Questionnaire must be limited to one (1) page per question, must be typed, single-spaced in 12-point Arial font, and must include the applicant’s name in the top right corner of each page. Responses are to include the question and must be numbered in the same order as the questions below.

Resumes, letters, and other documents will not be considered as responses to the Supplemental Questionnaire.

Applications without a Supplemental Questionnaire or those that don’t follow the above instructions may not be considered.

Please answer the following questions to complete the Supplemental

• Describe your experience, education, knowledge, skills, and abilities that have prepared you to succeed as a manager of a team that performs complex, high-profile critical assignments and projects to support and improve the services of the WIC Program.
• Describe an experience where you have had to proactively conduct critical analytical work to build your knowledge base to understand a complex problem or situation.
• Describe your experience building relationships with customers, internal and external partners, or organizations under your oversight. How did you provide excellent customer service and support while still effectively upholding your state, federal, or organizational rules and requirements?

Eligibility Information

If you are new to California State Service, you must take and pass the examination for this classification to be eligible for hire. Current state employees without transfer or list eligibility must also complete and pass the examination for this classification to qualify for this position.

Please go to CalHR’s website to review the Staff Services Manager III exam bulletin.

Telework Information

This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the duty statement.

Final Filing Date: 5/23/2025

Job Code #: JC-475767

Position #(s): 580-510-4802-007

Working Title: Local Services Branch Chief

Classification: STAFF SERVICES MANAGER III

$9,293.00 - $10,550.00

Telework: Hybrid

Job Type: Permanent, Full Time

Should you have any questions regarding the application process, our Recruitment Team is ready to help you at [e-mail] or [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Administrative, and Other

• Industries

  Public Health

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Inferred from the description for this job

Vision insurance

Medical insurance

Pension plan

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