Local Residential Sales and Experience Specialist

Windstream; Concord (NC); On-site; USD 70,000 - 99,000; Full time

Job summary

Join Windstream as a Local Residential Sales and Experience Specialist, where you will connect with customers to enhance their telecommunications experience. This dynamic role involves sales, customer service, and community engagement, promoting Kinetic’s innovative products and creating lasting connections within the community. With a competitive salary and bonuses, this position is ideal for passionate individuals looking to make an impact.

Benefits

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Educational Assistance Plan

Life and AD&D Insurance

Identity Theft Protection

Qualifications

• Experience in Sales, Customer Service, or Retail.
• Ability to meet and exceed sales targets in a commission-based environment.
• Proficient verbal and written communication skills.

Responsibilities

• Handle local customer service inquiries for Kinetic products.
• Engage in both inbound and outbound sales activities.
• Assist in promoting local events and represent Kinetic at selling events.

Skills

Sales

Customer Service

Communication

Marketing

Problem Solving

Education

High School Degree or GED equivalent

Tools

Microsoft Office

Job description

Local Residential Sales and Experience Specialist

Join to apply for the Local Residential Sales and Experience Specialist role at Windstream

Local Residential Sales and Experience Specialist

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Join to apply for the Local Residential Sales and Experience Specialist role at Windstream

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.
  
  

_________________________________________________________

About The Role

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact – to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.

As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.

• Work Hours: Tuesday - Friday 11 am - 8 pm & Saturdays 9am - 6 pm
• $5000 sign on bonus. $1000 after successfully completing training (approx. 6 weeks); $2000 after 6 months; $2000 after 12 months. Must be employed and in good standing at time of pay out.
  
  

What You’ll Do

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Marketing activities to fill the sales funnel and promote local.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local “human” responses.
• Maintain inventory of modems to assist customers locally.
• Promote “Local.” Local Contact, Local Connection, Local Number.
  
  

Do You Have

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
• Intermediate experience using Microsoft Office or other professional software
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.
• Ability to work effectively with cross-functional teams to meet a common goal
• Proficient and professional verbal and written communication skills.
• Ability to build rapport quickly and successfully with a wide range of customers.
• Experience problem solving quickly and decisively.
• Ability to use diplomacy when working with challenging or demanding customers.
• High School Degree or GED equivalent.
• Valid Driver’s License.
  
  

Even Better

• Coachable and motivated
• A desire to work in a fast paced environment
• Bilingual
  
  

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

_________________________________________________________

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com
  
  

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email [e-mail] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting, Telecommunications, and Technology, Information and Internet

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