Local-Remote-Customer Service Specialist Part-Time

Ferrellgas; City of Johnstown (NY); Híbrido; USD 19.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) match

PTO

Paid training

Employee discounts

Descripción de la vacante

Ferrellgas is seeking a Part-Time Local-Remote Customer Service Specialist in Johnstown, NY. You’ll handle inbound and outbound communications, support customers, and collaborate with internal teams to deliver high-quality service.

Responsibilities include accurate account maintenance, issue resolution, scheduling deliveries, basic negotiation, and light collections. Strong communication, data entry, and Microsoft Office skills are required; US work authorization is a must.

Formación

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and rapport.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a U.S. citizen, national, or have work authorization in the United States.
• Applicants must not require sponsorship now or in the future.

Responsabilidades

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that satisfy requests and reduce follow-up questions.
• Schedule delivery orders and use basic negotiation for issues with new and returning customers.
• Handle general customer issues such as service order input, emergency scripts, closing loss accounts, answering contract information, and pricing questions.
• De-escalate customer situations per the complaint resolution policy.
• Send copies of statements and invoices to customers; perform soft collections for customers on credit hold and some cash handling by phone.
• Assist in set-up of new customer accounts.
• Meet or exceed minimum performance standards per policy.

Conocimientos

Customer service

Negotiation

Organizational skills

Typing & data entry

Communication

Educación

High School Diploma or equivalent

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Access

Descripción del empleo

Local-Remote-Customer Service Specialist Part-Time

Job Locations

US-NY-Johnstown

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Part-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters.

Why You'll Love Working Here

At Ferrellgas we're committed to supporting our team with benefits that promote stability, growth, and work-life balance:

• Financial Security: 401(k) with a generous company match and Employee Stock Ownership Plan (ESOP).
• Paid Time Off (PTO): Take time to rest, recharge, and spend with family.
• Paid Training: We invest in your success with comprehensive, hands-on training.
• Exclusive Savings: Receive employee discounts, including propane savings.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials