Local Only! Need Help Desk Support

360 IT Professionals; Golden (CO); Remote; USD 40,000 - 60,000; Full time

Job summary

A staffing specialist company is seeking a candidate for remote support in a Windows-based environment. You will assist users with technical issues, handle phone and email requests, and provide in-person support as needed. An associate's degree and 1 year of experience are preferred. Excellent customer service skills are essential.

Qualifications

• At least 1 year or equivalent experience in the field or in a related area.
• Excellent customer service skills in person, over the phone, and via email.

Responsibilities

• Provide remote support (phone) to users in a Windows-based environment.
• Answer the phone, understand and document user issues.
• Create tickets, resolve issues, or provide escalation when needed.
• Reset passwords, troubleshoot issues with Office products, smartphones, calendar, and email.
• Direct, in-person support when users come to the Service Desk.

Skills

A+

Active Directory

Adobe Acrobat

Communication skills both verbal and written

Java

JD Edwards EnterpriseOne (ERP)

Learning ability

Mac OS

Microsoft Office

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Education

Associate's degree in a related area

Job description

We are 360 IT Professionals Inc., a staffing specialist working directly with all US States and Local and Commercial clients. We deliver high-performance results in IT Services, Mobile development, Web development, and Cloud computing.

Job Description

The successful candidate will have the following qualifications:

• A+
• Active Directory
• Adobe Acrobat
• Communication skills both verbal and written
• Java
• JD Edwards EnterpriseOne (ERP)
• Learning ability
• Mac OS
• Microsoft Office
• Windows 10
• Windows 9x/2000/XP/NT/Vista/7

Responsibilities

The candidate will provide remote support (phone) to users in a Windows-based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed.

Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Job duties may include direct, in-person support when users come to the Service Desk (walk-up service).

The candidate requires excellent customer service skills in person, over the phone, and via email.

The candidate will provide support to end users on a variety of issues, identify, research, and resolve technical problems, and respond to telephone calls, email, and personnel requests for technical support.

Requirements

The candidate may require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.

Additional Information

Please share your resume to priya.sharma@_360itpro.com.