Local Medical Equipment Delivery Driver

Rotech Healthcare; Anniston (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Technician to enhance patient care through the delivery and setup of medical equipment. This role is crucial in educating patients and caregivers on the safe use and maintenance of vital home medical products. You will be responsible for ensuring compliance with safety standards and providing exceptional customer service during equipment delivery. Join a team that values quality care and offers generous benefits, including paid time off, health insurance, and more. If you are motivated and passionate about helping others, this position is for you.

Benefits

Generous paid time off

Overtime pay

Employee discounts

401(k)

Health insurance

Life insurance

Disability programs

Mental health support

Diabetes management programs

Vaccination programs

Qualifications

• High school diploma required; experience with medical equipment preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver and set up medical equipment at patient homes.
• Educate patients on safe use and maintenance of equipment.

Skills

Effective communication skills

Mathematical calculation skills

Problem-solving skills

Attention to detail

Self-motivation

Education

High school diploma or GED

Tools

Microsoft Office applications

Email and internet proficiency

Job description

Overview

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Rotech provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage at Rotech.com.

Job Information

Job Summary

We are seeking a dedicated Patient Service Technician to join our team. In this position, you are responsible for delivery and set-up of equipment at the delivery address, educating the patient and/or caregiver on the safe use and maintenance of the delivered item.

Essential Job Duties and Responsibilities

• Adhere to company policies and procedures regarding safety equipment and services.
• Assist in resolving customer equipment problems under emergency conditions.
• Implement quality improvement programs to meet company and JCAHO standards.
• Assume on-call responsibilities during non-business hours per company policy.
• Report vehicle problems or conditions affecting safe operation.
• Complete shipping papers for hazardous materials transport according to company policy.
• Complete written patient visit reports after setup and follow-up visits.
• Deliver and educate patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting.
• Maintain knowledge of current HME products, services, and applicable regulations.
• Develop basic reimbursement knowledge and document all information thoroughly.
• Develop technical knowledge of HME or respiratory products as appropriate.
• Maintain assigned company vehicle in a clean and safe condition.
• Maintain delivery activity database.
• Manage home oxygen systems in patients' homes per company policy.
• Manage territory to reach service goals, delivering equipment and oxygen according to industry standards and regulations.
• Prepare and maintain records including invoices, work orders, manifests, and logs.
• Process all orders and paperwork accurately and timely.
• Report equipment hazards or incidents as required.
• Perform other duties as assigned.

Travel

• Travel via company vehicle to patient's homes for set-ups and recurring deliveries.

Qualifications

Employment contingent on:

• Background investigation
• Drug screening (if applicable)
• Valid driver's license with a clean record (if applicable)

Required Education and Experience

• High school diploma or GED required.

Preferred Education and Experience

• Experience with medical equipment preferred.
• One year of related work experience preferred.
• Knowledge of medical terminology preferred.

Skills and Competencies

• Accurate mathematical calculation skills.
• Effective communication skills in English, both oral and written.
• Ability to interpret various communication forms.
• Maintain confidentiality and handle sensitive information discreetly.
• Multi-tasking, attention to detail, self-motivation, organization, and problem-solving skills.
• Ability to work independently and in a team.

Machines, Equipment, and Technical Abilities

• Email, internet, and Microsoft Office applications proficiency.
• Office equipment operation.
• Mechanical aptitude for equipment repair and troubleshooting.
• Understanding of all applicable home respiratory equipment and supplies.

Physical Demands

Per OSHA guidelines:

• Lift and carry office equipment.
• Sit, walk, stand, talk, and listen.
• Close vision for small print and paperwork.
• Lift at least 65 pounds and transport patient equipment.
• Potential exposure to contagious pathogens.
• Drive a company vehicle most of the workday.
• Compliance with respiratory protection policies, including face-shaving for mask seal.

Benefits

Rotech offers:

• Generous paid time off and holidays.
• Overtime pay for non-exempt hourly roles.
• Commission for Account Executives.
• Reimbursements for vehicle mileage and other expenses (where applicable).
• Employee discounts, recognition, bonus, and incentive programs.
• 401(k), health insurance, HSA, FSA, life insurance, disability, and other health programs.

Additional programs include mental health support, diabetes management, and vaccinations.

Make the right move and submit your resume today! The hiring manager reviews resumes and contacts applicants with relevant experience. Positions are posted for at least 5 days and remain open until filled, generally no more than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, and compensate employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, or disability, in compliance with applicable laws.