Local Market Account Management (Midwest)

Lincoln Financial Group; Detroit (MI); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Leadership development

Tuition assistance

Financial counseling

Employee benefits package

Annual incentive program

Job summary

Lincoln Financial Group is seeking a Local Market Account Manager in the Midwest, including Detroit, MI. You will develop trusted relationships with brokers and clients, drive retention, and deliver insights to optimize benefits programs.

The role emphasizes collaborative problem-solving and cross-functional partnership to resolve issues and grow the book of business. Hybrid work arrangement supports flexible scheduling.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 3+ Years of experience in client service, account management, insurance, employee benefits, or related experience.
• Strong verbal and written communication skills, with the ability to engage and influence a variety of internal and external stakeholders.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to obtain and maintain required licenses upon hire.

Responsibilities

• Build and grow trusted relationships with brokers and clients across your local market.
• Lead retention and account management strategies that drive customer satisfaction, profitability, and long-term growth.
• Serve as a consultative partner, helping clients navigate their benefits needs and maximize the value of Lincoln's solutions.
• Proactively identify and address client concerns, delivering solutions that strengthen relationships and improve outcomes.
• Partner with internal teams to provide seamless service, resolve issues, and support client success.
• Create and execute strategic account plans that deepen engagement and improve retention.
• Identify at-risk business and implement retention strategies to protect and grow your book of business.
• Deliver education, insights, and recommendations that help clients make informed benefits decisions.

Skills

Verbal communication

Written communication

Stakeholder management

Relationship building

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Local Market Account Management (Midwest)

Alternate Locations: US Midwest; Detroit, MI (Michigan)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

Requisition #:76841

The Role at a Glance

As a Local Market Account Manager, you’ll serve as a trusted partner to internal and external stakeholders, building strong relationships and helping deliver an exceptional customer experience. You’ll manage increasingly complex assignments and projects, analyze and resolve challenging issues, and advocate for customers to drive meaningful, positive change. If you’re a collaborative problem-solver who enjoys building relationships and making an impact, we’d love to hear from you!

What you'll be doing

• Build and grow trusted relationships with brokers and clients across your local market.
• Lead retention and account management strategies that drive customer satisfaction, profitability, and long-term growth.
• Serve as a consultative partner, helping clients navigate their benefits needs and maximize the value of Lincoln's solutions.
• Proactively identify and address client concerns, delivering solutions that strengthen relationships and improve outcomes.
• Partner with internal teams to provide seamless service, resolve issues, and support client success.
• Create and execute strategic account plans that deepen engagement and improve retention.
• Identify at-risk business and implement retention strategies to protect and grow your book of business.
• Deliver education, insights, and recommendations that help clients make informed benefits decisions.

What we're looking for

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 3+ Years of experience in in client service, account management, insurance, employee benefits, or related experience.
• Strong verbal and written communication skills, with the ability to effectively engage and influence a variety of internal and external stakeholders.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to obtain and maintain required licenses upon hire.

Nice-to have Experience (Preferred):

• Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Knowledge of employee benefits, group insurance products, or the broader benefits marketplace.
• Ability to identify opportunities to improve the customer experience, strengthen relationships, and support client retention and growth.

Travel Requirements

• Up to 25%

Application Deadline

Applications will be accepted through November 2, 2026, and posting may be taken down early due to applicant volume.

What's it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$75,000 - $120,000with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.