Lobby Lounge Manager

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Early Wage Access

401(k) employer match

On-site self-parking

Discounted dry cleaning

Cell phone reimbursement

Complimentary meal per shift

Room discounts

Job summary

The Pfister Hotel, Milwaukee, seeks a Lobby Lounge Manager to lead one of the city’s iconic gathering spaces, delivering luxury service and operational excellence. You will guide a team, drive guest satisfaction, and partner with culinary and hotel leaders to ensure flawless service and memorable experiences.

This role requires 2–3 years of progressive F&B leadership in upscale hospitality, with evening/weekend availability, and a strong focus on standards, financial performance, and staff

Qualifications

• Minimum of 2-3 years of progressive food and beverage leadership experience in a hotel or upscale hospitality environment.
• Ability to work evenings, weekends, and holidays.
• Comprehensive knowledge of food and beverage operations, service standards, and preparation techniques.
• Proven ability to manage financial performance, including labor controls, inventory management, forecasting, budgeting, and revenue optimization.
• Exceptional guest service skills with diplomacy, professionalism, and discretion.
• Strong organizational, communication, and team development skills.
• Proficiency in POS systems and hospitality technology platforms.
• Knowledge of health, safety, sanitation, and regulatory compliance requirements.

Responsibilities

• Lead and oversee Lobby Lounge operations, ensuring exceptional service standards and operational excellence.
• Provide operational leadership and support across other F&B outlets and hotel functions.
• Recruit, interview, onboard, train, coach, and develop team members.
• Drive guest satisfaction by engaging with guests, anticipating needs, and resolving concerns.
• Collaborate with culinary, front office, and leadership teams for seamless service and events.
• Monitor revenues, labor costs, inventory, and expenses to achieve profitability goals.
• Utilize POS and hotel systems to process transactions, analyze trends, and generate reports.
• Maintain high standards of food quality, beverage presentation, cleanliness, safety, and service.
• Create schedules, set performance expectations, and implement corrective actions.

Skills

Leadership

Guest service

Financial management

Team development

Operations

Communication

POS systems

Regulatory compliance

Attention to detail

Tools

POS systems

Job description

Description Are you committed to creating memorable guest experiences through exceptional service, strong leadership, and operational excellence? Do you enjoy developing teams, driving results, and delivering luxury hospitality at the highest level? The Pfister Hotel is seeking a Lobby Lounge Manager to lead one of Milwaukee's most iconic gathering spaces, ensuring every guest experience reflects the elegance, sophistication, and service excellence that have defined The Pfister for generations. We continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing Lead and oversee all aspects of Lobby Lounge operations, ensuring exceptional service standards, operational excellence, and memorable guest experiences.
Provide operational leadership and support across other Food & Beverage outlets and hotel functions as needed, fostering collaboration, maintaining service excellence, and ensuring seamless guest experiences throughout the property.
Recruit, interview, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, and continuous improvement.
Drive exceptional guest satisfaction by proactively engaging with guests, anticipating needs, resolving concerns with professionalism, and promoting hotel amenities and services.
Partner with culinary, front office, and hotel leadership teams to ensure seamless execution of food and beverage service, special events, VIP experiences, and daily operations.
Manage departmental financial performance by monitoring revenues, labor costs, inventory controls, operating expenses, and productivity metrics to achieve profitability goals.
Utilize POS and hotel operating systems to accurately process transactions, analyze revenue trends, generate reports, and support informed business decisions.
Maintain the highest standards of food quality, beverage presentation, cleanliness, safety, and service execution.
Create and maintain departmental schedules, establish performance expectations, conduct evaluations, and implement corrective actions when necessary.
Serve as a visible leader, demonstrating professionalism, integrity, and a commitment to excellence while mentoring and motivating team members.
Contribute to strategic initiatives, operational planning, and special projects to enhance guest experiences and departmental performance.

Position Requirements Minimum of 2-3 years of progressive food and beverage leadership experience, preferably in a hotel or upscale hospitality environment.
Ability to work evenings, weekends, and holidays.
Comprehensive knowledge of food and beverage operations, service standards, and preparation techniques.
Proven ability to manage financial performance, including labor controls, inventory management, forecasting, budgeting, and revenue optimization.
Exceptional guest service skills with the ability to handle high-profile guest interactions and resolve concerns with diplomacy, professionalism, and discretion.
Strong organizational, communication, and team development skills with a demonstrated ability to lead and inspire diverse teams.
Proficiency in POS systems, reporting tools, and hospitality technology platforms.
Ability to thrive in a fast-paced environment while managing multiple outlets and maintaining attention to detail.
Knowledge of health, safety, sanitation, and regulatory compliance requirements within food and beverage operations.

What’s In It For You Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
Competitive Pay, Early Wage Access, and Paid Time Off
Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match
Access to Employee Assistance Programs
Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
Complimentary, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Job Type: Salary Exempt
Salary Range: $57,000-$60,000 based on experience

About Us A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.