Lobby Concierge Security Officer - Part Time - FLEX - $20/hr

Sunstates Security; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the security sector is seeking a Flex Lobby Concierge Officer to join their team in Raleigh, NC. This dynamic role is perfect for customer service professionals who thrive in fast-paced environments and are committed to ensuring safety and security. You'll be responsible for managing visitor access, issuing badges, and conducting patrols while providing top-notch service. With a strong focus on integrity and trust, this company offers a supportive work environment and a comprehensive benefits package that exceeds industry standards. If you're looking for a rewarding career with growth opportunities, this position is an excellent fit for you.

Benefits

401K/403b Plan

Employee Incentive Programs

Extensive Internal Training

Team Recognition Programs

Qualifications

• Must possess a high school diploma or equivalent.
• Experience in customer service and lobby/reception is a plus.

Responsibilities

• Provide exceptional customer service and communication.
• Manage visitor access and issue temporary badges.
• Conduct building patrols and respond to emergencies.

Skills

Customer Service

Verbal Communication

Active Listening

Detail-oriented

Adaptability

Education

High School Diploma or Equivalent

Tools

Access Control Software

Microsoft Office

Google Suite

Job description

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

JOB TITLE: Flex Lobby Concierge Officer

Sunstates Security is seeking a qualified customer service professional to work as a flex lobby concierge officer at a software company in downtown Raleigh, NC. Candidates must be available for weekends, weekday afternoons, and overnight shifts. This role focuses on providing exceptional service and communication to ensure a safe and secure environment.

Specific Duties and Essential Functions:

1. Customer service professional
2. Patrols
3. Emergency Response
4. Visitor management
5. Access control monitoring
6. Issuing temporary badges
7. Clerical Duties - Update various spreadsheets

Education, Experience, Licenses, and Certifications:

• Must possess a high school diploma or equivalent.
• A valid NC PPS (Private Protection Service) card is a plus.
• If required for an assigned account, one must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements.

Type and Length of Specific Experience Required:

• A customer service professional with reception/lobby experience is a plus.
• Physical security experience with access control software experience is preferred but not a requirement.
• Knowledge of Windows 11, Google Suite (Gmail, Calendar, Docs, etc.), or comparable Email, Microsoft Office, etc. is preferred.
• Professional appearance & demeanor are critical to ensure proper representation of Corporate Security.
• Possesses excellent verbal and written communication (email) and active listening.
• Must be reliable, adaptable, and able to commit to work on a flex schedule (on call).
• Self-motivated and detail-oriented are important qualities due to the high level of activity within the department.

Other Requirements:

• You must be at least 18 years old and a U.S. or foreign citizen authorized to work legally in the United States.
• Willing to undergo pre-employment drug testing and an extensive background check.
• Upon job offer, must be able to provide a DD214 discharge document with discharge status indicated if prior military.

Physical Requirements and Environment:

Environment: Office; minimal to no exposure to extreme temperatures is expected.

Significant Activity: Frequent sitting and walking building patrols up to two + miles depending on shift worked.

Education Requirements: High School diploma or equivalent

Additional Information / Benefits:

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by the Operations Manager) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: 401K/403b Plan

Screening Requirements: Drug Screen, Criminal Background Check