Lobby Concierge

Bluegrass Stream; Gloucester (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bluegrass Stream LLC seeks a Lobby Ambassador to warmly welcome visitors, tenants, and guests, manage lobby access, issue badges, and coordinate with security. You will deliver outstanding service in a safety-conscious environment, handle deliveries, guide guests to destinations, report issues, and support emergency procedures while upholding inclusivity.

This role requires clear communication, professionalism, reliability, attention to detail, and the ability to work with facility teams to

Qualifications

• Excellent communication and customer service skills.
• Professional, reliable, detail-oriented demeanor.
• Coordinating with security and facility teams.
• Good judgment in handling inquiries and access control.
• Commitment to safety, inclusion, and orderly environments.

Responsibilities

• Monitor visitor flow and provide assistance and answers to inquiries.
• Control lobby access and issue/collect badges.
• Handle deliveries and direct guests to appropriate locations.
• Report maintenance, cleanliness, and safety concerns promptly.
• Support emergency procedures and follow safety protocols.
• Deliver outstanding customer service aligned with a safety and inclusion culture.

Skills

Strong communication and customer

Professional demeanor reliability

Coordinate with security facilities

Sound judgment for inquiries/access

Safety inclusion and orderliness

Job description

Lobby Ambassador to welcome and assist visitors, tenants, and guests in a professional, courteous manner. Responsible for managing lobby access, issuing visitor badges, providing directions, and coordinating with security and facility teams to maintain a safe, clean, and orderly environment.

Key Duties

• Monitor visitor flow and provide assistance and answers to inquiries
• Control lobby access and issue/collect badges
• Handle deliveries and direct guests to appropriate locations
• Report maintenance, cleanliness, and safety concerns promptly
• Support emergency procedures and follow safety protocols
• Deliver outstanding customer service aligned with a safety and inclusion culture

Qualifications & Skills

• Strong communication and customer service skills
• Professional demeanor, reliability, and attention to detail
• Ability to coordinate effectively with security and facility teams
• Sound judgment in responding to inquiries and handling visitor access
• Commitment to safety, inclusion, and maintaining an orderly environment